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Fleet Services Specialist

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Job type
Permanent
Schedule
Full time
Job Function
Transaction processing
Brand
Arval
Location
Bucharest, Bucharest, Romania
Apply (REF: 100004454)
Last update 30.04.2025
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Cautam un Fleet Services Specialist,  care va asigura si va gestiona relatia cu utilizatorii / clientii autovehiculelor Arval, telefonic dar si prin intermediul mijloacelor de comunicare scrisa, in scopul solutionarii in mod profesionist si eficient a solicitarilor pe care acestia le au, referitore la autovehiculele pe care le utilizeaza.

In acest rol, vei fi responsabil sa:

  • Receptionezi, sa analizezi si sa tratezi solicitarile primite din partea utilizatorilor vehiculelor din flota Arval, atat in interesul companiei, cat si al clientului;
  • Urmaresti toate cazurile gestionate, astfel incat sa minimalizezi costurile si perioadele de imobilizare a masinilor;
  • Rezolvi cu profesionalism solicitarile utilizatorilor / clientilor in asa fel incat sa asiguri un echilibru intre minimizarea costurilor si satisfactia clientului in ceea ce priveste utilizarea vehiculului si a certitudinii ca beneficiaza de toate serviciile contractuale;
  • Respecti si sa aplici procedurile in vigoare aferente activitatii pe care o desfasori, in ceea ce priveste modul de comunicare cu utilizatorii / clientii, modul de rezolvare a solicitarilor lor si termenele de raspuns;
  • Colaborezi permanent cu furnizorii/partenerii Arval dar si cu colegii din celelalte departamente, in scopul gestionarii eficiente a tuturor cazurilor atribuite;
  • Contribui la imbunatatirea continua a imaginii Arval in fata clientilor si a partenerilor printr-o atitudine profesionista.

Daca ai:

  • 1 an experienta anterioara intr-un domeniu ce a implicat relatia cu clientii
  • Studii medii/superioare finalizate
  • Constituie avantaj: cunostinte tehnice auto, experienta in zona de customer support sau o activitate similara celei de leasinf operational
  • Cunostinte excelente de MS Office (Excel)
  • Competente privind organizarea si planificarea activitatii
  • Foarte bune abilitati de comunicare
  • Orientare spre obtinerea rezultatelor
  • Abilitati de lucru in echipa
  • Cunostinte operationale de limba engleza
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Discover the different professions within BNP Paribas: Operations Management

Those who work in Operations Management roles are essential to the smooth-running of our Group, and work consistently to satisfaction to our clients and teams. These roles offer stimulating careers that combine efficiency with a strong collaborative spirit.

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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?

BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...

  • What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

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