The E2E Coordinator is to act as the single point of contact to clients for onboarding and recertification journey through consolidation of mono-site and multi-site requirements, and to enhance convenience to clients, and to coordinate all internal processes with involved teams and departments.
The E2E Coordinator will orchestrate the collection of documents and provide facilitation of client information between client, business and internal processing teams.
What would be your typical day at BNPP Paribas look like?
Primary Role Responsibilities
The responsibilities will be diverse and varying, reliant on work required to be actioned. Responsibilities may include, but are not limited to the following:
Direct Responsibilities
Ensure client receive the highest standard onboarding and recertification experience
The dedicated correspondent between client, business, and internal functions (SPOC)
Handhold the client throughout the onboarding & recertification journey
Collection of all required onboarding and recertification documentation from clients
Effectively communicate the onboarding and recertification status to internal stakeholders
Empowered to oversee the element of operational level agreement internally
Pre-empt onboarding and recertification process for any blocks and/or add-on work, and escalate as necessary
Handle onboarding & recertification related inquiry quickly and professionally to reduce any delay
Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback
Coordinate all operations / connectivity setup
Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback
Efficient & effective coordination with all internal teams
Ensure client needs are known and understood by all teams involved, such as KYC officer, Screening, Referential, Legal, Operations, etc.
Oversee all internal functions and ensure teams adhere to SLAs
Coordinate prioritization of multi-site and cross-border onboarding and related matters amongst E2E Coordinator teams around the globe
Coordinate Reverse Due Diligence requests
Maintain and report information on onboarding andrecertification services and quality provided to clients
Contribute to pipeline management and status tracker
Projects and initiatives related toclient onboarding/ recertification
Proactively engage in global initiatives and ensure local requirements are raised and incorporated
Participating to client onboarding & recertification related projects / initiatives with assigned project manager and project team where required
Other contributions
Contribute to BNPP compliance and operational permanent control framework
Contribute to good quality client data
Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML onboarding & recertification process
Embrace continuous changes and challenges
Contribute to the reporting of all incidents according to the Incident Management Systems
Ensure compliance with Bank's policies/procedures and regulatory requirements, in particular with regard to the KYC/AML/FS responsibilities and duties, as per relevant policies and procedures.
Compliant with the Bank's code of conduct and compliance guidelines
Active participation, steering and influencing on different change aspects, in the interest of the department and team
Ensure close collaboration with other business and support functions such as front office, OPC, Audit and so on.
Contribute to regional/global flagship projects
What is required for you to succeed?
Possesses strong analytical skills with an eye for accuracy and details
Good communicator with proficient writing and presentation skills
At least 5 years of banking experience and relevant due diligence experience (Know Your Client (KYC) experience preferred)
Team player that supports his/her colleagues in times of stress
Strong understanding of due diligence and local Anti-Money Laundering requirements
Language: English (Business Level) , Japanese (Fluent)
Excellent communication and interpersonal skills
Possesses strong fundamental and technical skills
Excellent PC skills, especially in Excel
Team player
Ability to work independently, eager to learn and with attention to detail
Able to deal with complex and high volume of requests
Ability to work to tight deadlines
Strong analytical skills
Strong sense of risk
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
BNP Paribas MixCity which fosters better representation of women at all levels of the organization
Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
Discover the different professions within BNP Paribas: Operations Management
Those who work in Operations Management roles are essential to the smooth-running of our Group, and work consistently to satisfaction to our clients and teams. These roles offer stimulating careers that combine efficiency with a strong collaborative spirit.
Basically, why would you want to join BNP Paribas over any other company?
BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...
What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.
Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.
At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.
