We are looking for

Permanent Control Coordinator - Client Engagement & Protection

Last update 23.07.2025
Offer available in:

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2025. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal. 

The position at a glance

Business Overview: 

  • CIB Americas Operations comprises three operations lines: Global Banking Operations (Middle and Back Offices for Trade Finance, Supply Chain and Credit products), Global Markets Operations (Middle and Back Offices for Fixed Income, Foreign Exchange, Equities and Derivatives products) and Client Engagement & Protection (which includes Client Due Diligence, Client Service and Client Referentials) 
  • CIB Americas Operations - Operations Permanent Control (OPC), within the CIB Americas ITO Chief Conduct and Controls Office (CCCO) is mandated with driving the awareness and application of the following core elements of control and supervision throughout a scope that comprises Global Markets Operations, Global Banking Operations, Client Engagement & Protection, for North America. Specifically, 
  • Facilitates control governance by evaluating, maintaining and enhancing the Operational Risk Control framework 
  • Owns the centralized view of the Operational Risk control framework, with responsibility to streamline, secure and deploy the control framework
  • Ensure all CIB Operations controls are exhaustively and continuously mapped in the CIB Operations  control and risk information application
  • Monitors Key Risk Indicators 
  • Monitors and acts as escalation point for Incidents, Audit Recommendations, and Operational Procedures
  • Performs granular and systematic quality assurance control reviews of Level 1 operational procedures, controls and supervisory responsibilities of all CIB Operations teams, Business Continuity Management and Corporate Security
  • OPC has a fully segregated reporting line, with no responsibility for operational production

In detail

  • Perform risk self-assessment (analysis of processes, risks and controls mapping, quantification of potential incidents), perform set up of corrective actions and formalize the control plan
  • Perform preliminary risk assessment of the operational risk incurred by the new activity and ensure adherence to the applicable policies and procedures
  • Act as a point of contact and advisory to CIB Operations management and staff during the full risk assessment cycle
  • Participate in the definition and implementation of permanent control plans. Participate in the definition and implementation of an appropriate governance and process to implement an effective follow-up of recommendations assigned to auditees 
  • Provide analysis and reports based on Key Risk Indicators and results of controls performed by the various controls and process owners
  • Contribute to methodology standards and tools, according to Operations Lines specificities and support the implementation of tools 
  • Conduct sessions on risks and controls, with purposes related to awareness, risk sensitization and knowledge sharing
  • Act as an entry point for all second Line of Defense (LoD) requests (reporting, control plans) and contribute to the definition of a common action plan 
  • Coordinate with partners and stakeholders across the organization to establish and maintain a cross-functional and front-to-end vision of risks
  • Ensure all responsibilities are fully cross-trained.

The strengths and skills that will help you succeed

Minimum Qualifications:

  • High capacity for advanced analysis, research and synthesis of causal patterns across disparate businesses, functions and geographies
  • Exceptional communication skills and ability to manage and influence senior stakeholders
  • Ability to build strong working relationships with stakeholders across first and second lines of defense
  • Change agent with exemplary attitude: - innovative, enthusiastic, rigorous, execution oriented
  • Highly: 
    • Skilled multi-tasker with efficient organization skills
    • Ethical and control oriented
    • Organized and adept at managing competing deliverables
  • Strong team skills but comfortable working independently with clear directives
  • Excellent desktop skills – including Excel, Word, PowerPoint and SharePoint
  • Innovative and adept at assessing process improvement
  • A minimum of 3+ year of experience in a similar role

Preferred Qualifications:

  • A minimum of 5+ years of experience in a similar role (Financial Services, with a Finance, Risk, Operations, Audit and or Business Management background). Knowledge of Know Your Client processes, Anti-Money Laundering and sanctions regulations is an asset
  • University degree or equivalent required Finance, Business, Risk, Audit or similar
  • Good knowledge of banking operational products, process flows and controls
  • Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English is required.

What’s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

  • We will review candidates as they apply, so don’t wait to submit your application;
  • BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.
  • You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
  • If you are applying and accepted to a position which requires working in/for the U.S. securities industry, you will be required to provide your fingerprints and undergo additional background checks by the FBI. BNP Paribas Securities Corporation is required to maintain a supervisory program over the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for additional information; or you can also find an overview here: 3110. Supervision FINRA.org

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

  • At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
  • BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
  • To learn more about our DE&I commitments, click here

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

  • Montreal’s Top Employers 2025
  • Canada’s Best Diversity Employers 2025
  • Women in Governance  – Parity certified -  Platinum certification
  • Pride at Work Canada
  • Part of Les Affaires top 300 companies in Quebec
  • Synclusiv
  • Ready, Willing and Able 
  • Autisme sans Limites 
  • LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers

*** While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted***

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