E2E Coordinator

Direct Responsibilities

 Ensure clients receive the highest standard onboarding experience 

 1.Work closely with business lines to prioritize onboarding pipeline

 2.Define and deliver the "Onboarding Welcome Pack"

 3.Handhold the client throughout onboarding processes (such as KYC, Tax, Regulatory, etc)

 4.Collection of all onboarding documentation from clients

 5.Pre-empt onboarding process for any blocks and/or add-on work, and escalate as necessary

 6.Effectively communicate the onboarding status to clients and internal stakeholders

 7.Handle onboarding related requests quickly and professionally to reduce any delay and/or loss of business

 8.Responsible for all regulatory onboarding requirements and internal co-ordination with credit & legal team

 9.Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback

10.Ensure clients receive the highest standard available for recertification/account maintenance coordination

11.Facilitate and coordinate recertification/account maintenance process within bank policy and regulation

 12.Identify and verify entities to be recertified with business, affirm recertify strategy and priorities

13.Manage and lead recertification/account maintenance

14.Handhold the client throughout the recertification/account maintenance exercise

 15.Responsible for collecting all document from clients & SBO

16.Serve as ‘Primary Point of Contact’ to communicate and resolve any recertification/account maintenance process issues with business, clients and internal functions

17.Manage and coordinate ad-hoc / partial recertification and account review

  Efficient & effective coordination with all internal teams

 1.Ensure client needs are known and understood by all teams involved, such as Data & Doc Gap Analysis, KYC Analysis, Screening, Referential, Legal and Compliance etc.

 2.Oversee all internal functions and ensure teams adhere to SLAs

 3.Coordinate Reverse Due Diligence requests

 Maintain and report information on onboarding services and quality provided to clients

 1.Contribute to pipeline management and status tracker

Contributing Responsibilities

 1.Contribute to the Permanent Control framework

 2.Contribute to good quality client data

3.Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML onboarding/recertification/account maintenance process

 Technical & Behavioral Competencies

1.Minimum two years of experience in any of the following areas preferred: Client Onboarding, KYC / AML new account onboarding, Recertification / QDD specialist, KYC Advisory, Compliance, Financial Markets Regulator

 2.General understanding of relevant legal agreements (ISDA/CSA, GMRA, MSFTA, Side Letters, NDA’s, ETSA, Options Agreements etc.) is a plus

3.Able to work independently and to work collaboratively across functions and regions

 4.Highly motivated to enhance client experiences

5.Demonstrates strong communication skills (face-to-face, verbal, and written)

6.Able to organize, evaluate and assess information in order to make recommendations and to escalate when necessary

 7.Excellent interpersonal skills 

8.Self-motivated and attentive in ensuring quality

 9.Able to work under pressure and tight deadlines

10.Demonstrates effective organization and time management skills

 11.Excellent analytical and problem solving skills (Project management experience is a plus)

 12.Fluent in Mandarin & English 

 13.Able to suggest and implement innovative solutions to existing and future issues

 14.Proficient with Microsoft Excel and PowerPoint 

 15.History of achievements in similar previous roles