Brand
Last update 18.06.2025
Main Purpose
The purpose of this role is to facilitate contact resolution of Inbound & escalated customer queries received from our customers, whilst at all times ensuring that the customer experience is consistent with the brand. Mobicred is a simple & convenient credit facility and is powered by RCS Cards that allows you to safely shop online with our participating retailers.
Key Responsibilities
- Manage inbound/outbound calls
- Understand problems clearly and find the best solutions through careful analysis
- Liaise and communicate relevant information verbally and in written format
- Use knowledge, good judgement, and procedures to make the best decision in a given situation
- Prioritise daily, weekly and monthly tasks and carry this our timeously
- Manage chat/email boxes
- Ensure service levels adhered to
- General ADHOC and administrative duties
Key Competencies
- Professional telephone etiquette
- Customer orientated
- Problem solving
- Attention to detail
- Numerical skills
Qualifications, Skills and Experience
- Grade 12/Matric
- Computer literacy, must be proficient in Microsoft Outlook, Word, Excel
- 1-2 years’ call center experience in a similar role would be advantageous
- 1-2 years’ customer service in financial services industry would be added advantageous
Interested by our offer? Don't wait any longer!
Discover the different professions within BNP Paribas: Operations Management
Those who work in Operations Management roles are essential to the smooth-running of our Group, and work consistently to satisfaction to our clients and teams. These roles offer stimulating careers that combine efficiency with a strong collaborative spirit.
Find out moreWhy should I apply?
Basically, why would you want to join BNP Paribas over any other company?
BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...
-
What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.
-
Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.
-
At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.
