The Securities Services business of BNP Paribas is one of Europe's leading providers ofcustody services for securities.
The Luxembourg branch plays a major part in itsoperations, offering clients high value-added services extending from custodyto securities lending, fund administration, performance measurement andratings, and bond issuance services.
We are currently looking for a:
Client Development –
CLIENT SERVICE MANAGER (M/F)
JOB SUMMARY
We are seeking a Client Service Manager to act as the owner of the client relationship within BNP Paribas Securities Services Luxembourg. The successful candidate will be responsible for ensuring overall client satisfaction across the full scope of services delivered by BNP Paribas Securities Services locally and globally.
Key responsibilities
- Act as the owner of the client relationship and represent BNPP Luxembourg
- Build trustful relationships and share client knowledge within the bank
- Monitor service delivery performance and client satisfaction
- Oversee prompt resolution to client complaints and efficient response to requests
- Manage client meetings and contribute to client-related projects
Requirements
- Master's degree or equivalent in Finance
- Minimum 10 years of experience in the Fund Industry
- Successful experience in a senior client-facing role
- Strong knowledge of Securities Services environment
- Excellent communication and interpersonal skills
- Italian native speaker, fluent in English and French
Ideal Candidate
- Results-oriented and client-focused
- Proactive and resilient
- Ability to develop and leverage networks
- Strong personal impact and ability to influence and engage others
MISSIONS ARE IMPORTANT, BUT SO ARE THE TEAM AND THE WORK ENVIRONMENT!
Your working environment
The position is based in Luxembourg, with flexibility for remote work including satellite office arrangements and teleworking options.
You will be joining a dynamic, multidisciplinary, and results-driven team within the Client Development department.
If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity to join our team as a Client Service Manager.
During the finalization of the recruitment process,the preselected candidate will be asked to provide us an extract from his/hercriminal record dated less than 3 months (record N°3 for Luxembourg), accordingto the dispositions of the law from July 23 2016 concerning the criminalrecord.
In a changing world, diversity, equity and inclusionare key values for the well-being and performance of teams. At BNP Paribas, wewant to welcome and retain all talents without distinction: this is how,together, we will build the innovative, responsible and sustainable finance oftomorrow.
