Servicing Manager

BNP Paribas is a key player in international banking, has a presence in 68 countries, with more than 193,000 employees, including nearly 148,000 in Europe. The Group supports all its customers - individuals, associations, entrepreneurs, SMEs and institutions – in the success of their projects through its financing, investment, savings and protection solutions in a changing world. Corporate & Institutional Banking division offers tailored financial solutions for corporate and institutional clients. BNP Paribas has 200 years history in Europe and a firm position in Hungary for 30 years. In its Corporate & Institutional Banking BNP Paribas also enjoys strong positions in the Central Europe region, with branch offices in 5 countries (Hungary, Czech Republic, Romania, Bulgaria, Greece), serving 9 countries. 

BNP Paribas, Hungary Branch is looking for a 

Servicing Manager

This role is acting as single point of contact for tier 1 corporate clients across Europe, in respect to their cash management products and services. 

Responsibilities:

• Client Support
  1. Be the first point of contact for our clients by servicing and promoting a positive client experience. 
  2. Challenge and simplify client requests.
  3. Constantly suggesting and implementing concrete solutions to the service of payment mean and payment channels.
• Client Analyses
  1. Identifying and suggesting improvements for internal processes while communicating with back offices, Business Centers, Cash Management and other internal stakeholders.
     1. Getting involved in continuous client satisfaction improvements by monitoring statistics and reports regarding topics and quality.

• Client Service
  1. Being the single point of contact on after-sales activities for the client but also with every stakeholder of the relationship with the bank.
     1. Regularly attending client and review meetings.
     2. Preparing ongoing reports for the clients in scope, including quarterly reports and attend client service calls.
  2. Proactively contact the client on any issue related to their individual products and flows, as well as pre- and post-incidents impacting the client.
  3. Informing and communicating regularly until the end of the issue.

What qualities do we look for?

• At least college graduate or equivalent apprenticeship with minimum 5 years middle office experience.
• Expertise in electronic banking, payments/reporting, or cash management area.
• Direct client interaction and extensive Client Service experience.
• Result oriented communication experience.
• Statistical report knowledge.
• Ability to collaborate/Teamwork.
• Attention to detail/rigor.
• Organizational skills.
• Adaptability.
• Communication skills – oral & written.

• Client focused.
• Resilience.
• Ability to synthesize / simplify.
• Ability to share / pass on knowledge.
• Very good German and English language skills in word and writing.

What do we offer?

• A competitive remuneration package and flexible social benefit package.
• Diverse product portfolio and complex job functions.
• Inspiring networking opportunities regionally in Central Europe and internationally within a global Group.
• Being part of a prestigious, ethical, and sustainable global company.
• Working with a diverse team and belonging to an inclusive community. 
• A stimulating multinational environment in a top-quality office, based in Budapest, at the heart of the new downtown, close to Westend City Center.  
• Market leading trainings, on-the-job training program.
• Attention to employee well-being and work-life balance.