Job Title: Support Analyst
Department: Support Analyst
About Business line/Function: CIB Production
Position Purpose: Responsible for L2 support activities for an applications which are used for Global payment solution applications. This is an extended team which works along with the team located in Paris.
Shift working to support application which is implemented globally.
Shift timings – 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis.
Responsibilities
Direct Responsibilities
· L2 Production support activity using Unix, SQL and Dynatrace.
· Understanding of Application architecture.
- Proactive monitoring using tools such as Dynatrace and Splunk
· Deployments of the application on Production environment.
· Daily health check reporting and Active Monitoring.
· Knowledge on schedule/orchestration tools such as Autosys will be an added advantage.
· Mandatory: Redhat, shell scripting & Ansible
- Configure Jobs on Ansible Automation platform
- Implementation of improvements to prevent incidents and maintain accurate documentation
- Effective problem and change management
- Automation of tasks and ongoing continuous improvement
Contributing Responsibilities
· Responsible for Incident/Change/Problem Management.
· Responsible to drive meetings for Support related Activities.
Technical & Behavioral Competencies
Mandatory Skills:
Redhat – Certified (RHCSA)
Ansible – Very good level required. Nice to have certification. (RHCE)
Oracle, SQL
Managing Java application ( JVM, Java options, GC …)
Good to Have:
Autosys/MQ
Kubernetes
Devops/Service now/Dynatrace
Strong written and verbal communication skills
ITIL Process knowledge
Ability to work in shifts and flexible hours on holidays and weekends in exigency situations
Self-motivated, with strong ability to work both independently and with the team
Strong Analytical skills
Specific Qualifications:
Graduate in any discipline or Masters in Information Technology
Overall 3 – 5 Years of IT experience of which 3 years minimum should be on Application Production Support in banking Domain
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
- Ansible
- Rehat certified
- Oracle SQL
- Skill 4
- Managing Java application
- Kubernetes
Behavioral Skills:
o Ability to collaborate / Teamwork
o Ability to deliver / Results driven
o Creativity & Innovation / Problem solving
o Analytical Ability
Education Level: Overall 3 – 5 Years of IT experience of which 3 years minimum should be on Application Production Support in banking Domain
Location: Mumbai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
