Sr. Technology Manager – Client Facing Technology(VP)

Job Title: Sr. Technology Manager – Client Facing Technology

Department: CEFS IT

Position Purpose

The Head of CRMS (Client Relationship Mgmt. , Servicing and Tax IT & Audit Reporting) Technology in India will lead the end-to-end delivery of mission-critical, client-facing CRM and client Servicing platform solutions for the Corporate & Institutional Banking (CIB) division. As the single point of accountability for a cross-functional team of 50+ professionals — this role will drive digital transformation, software delivery, champion AI adoption, and enhance client engagement and operational excellence in CRMS/Client Service management domain within CEFS.

Responsibilities

Direct Responsibilities

• Tech Transformation: Spearhead the evolution of existing CRM platforms into a cutting-edge, scalable, high-performance, and extensible solution, integrating AI-driven enhancements and industry-leading capabilities
• Integrate AI-capabilities: Accelerate AI adoption by identifying high-impact use cases and driving the conceptualization of AI-native applications.
• Team Leadership: Lead and inspire a high-performing team of 50–60 professionals, including tech leads, project managers, developers, testers, architects, and business analysts. Foster growth through mentorship, regular performance reviews, career development plans, and skills-gap analyses.
• Project Execution & Delivery: Drive end-to-end project delivery from the India CoE, ensuring adherence to scope, budget, and timelines. Implement strong governance, robust communication, and proactive risk mitigation. Oversee status reporting and escalation handling to ensure seamless execution.
• Stakeholder & Vendor Management: Build and maintain strategic partnerships with senior business sponsors, product owners, operations teams, business stakeholders, and external technology vendors to align goals and drive collaborative success.
• Technology & Architecture: Define and validate technical solutions, including microservices strategies and API-first patterns. Guide the team on target-state technology, industry best practices, and standards to ensure scalable, high-performance architectures for both in-house and vendor components.

Contributing Responsibilities

• Partner with onshore counterparts to align roadmaps, share best practices, and ensure seamless handoffs.
• Champion AI transformation by driving organizational adoption and embedding an AI-first mindset into the development of next-generation applications.
• Implement AI augmented SDLC by enforcing the use of AI tools and technologies across all stages of software development
• Actively participate in risk management forums; uncover, raise, and mitigate technical, compliance, and operational risks.
• Demonstrate senior-level leadership, strategic thinking, negotiation, and problem-solving capabilities.
• Bring deep expertise in banking processes, financial regulations, and risk frameworks while driving large-scale software implementations and digital transformation programs.
• Clearly communicate and present complex initiatives to executive audiences.

Technical & Behavioral Competencies

• Deep expertise in system design and architecture.
• Proven domain knowledge of CRM and client‑facing banking platforms.
• Experience with AI tools and methods to augment the SDLC.
• Strategic stakeholder management and executive communication.
• Change, innovation and process‑improvement leadership.
• Collaborative global mindset.
• Technical leadership and analytical problem‑solving.
• Commitment to organizational excellence.

Specific Qualifications

· Engineering Degree or Equivalent or Masters in Technology 

· 15 to 20 years of experience  

Skills Referential (Required knowledge, skills and abilities)

Technical Skills

CRM Platforms: Expertise in enterprise CRM solutions (e.g., Salesforce, Microsoft Dynamics, Oracle Siebel, or equivalent).

Architecture & Design: Proficient in microservices, API-first design, and Enterprise Integration Patterns.

DevOps & Infrastructure: Hands-on experience with CI/CD pipelines, Kubernetes (K8s), and cloud infrastructure.

Database & Data Architecture: Strong skills in database design, data management principles, and data modeling.

Messaging & Event-Driven Systems: Knowledge of JMS, MQ, Kafka, and other messaging technologies.

Enterprise Software Principles: Deep understanding of enterprise architecture, design principles, and software development best practices.

Development Ecosystems: Extensive experience in Java/JEE/Microservices  ecosystems (frameworks, tools, and performance optimization).

Behavioral Skills

• Effective Communication 
• Emotional Intelligence & Coaching 
• Strategic & Business Focused Thinking 
• Analytical Problem Solving 
• Adaptability & Agility 
• Collaboration & Teamwork 

· Agility & Resilience

Education Level: Bachelor Degree 4 years or Equivalent 

Location: Mumbai 

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.