Manager

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Wealth Management - Client Management Operations in ISPL started in 2019, provide back office services for BNP WM Singapore and Hong Kong. Processes include Client Reference Data and Reporting (since September 2019)    

Job Title:

Manager

Corresponds to Team Lead

Date:

Department:

Client Management Operations

Location:

BNP Paribas India Solutions Private Limited (ISPL),Mumbai

Business Line / Function:

Wealth Management

Reports to:

(Direct)

Grade: 

(if applicable)

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

Client On-Boarding team’s goal, is to ensure a global and consistent “first service” is rendered to the clients. Ensure practices are adhered to bank’s standard procedures and guidelines with an emphasis in the area of compliance. Keeping abreast with the changes in regulations (site, regional, global, HO), assess its impact.

Responsibilities

Direct Responsibilities

• Manage a team that supports the execution of controls and tasks required in the Client Onboarding – Data Maintenance and Banking Services process, ensuring that client documentation, data capture activities and banking services accorded meet the Bank's policies, standards, and applicable local legal and regulatory requirements.

·         Maintain sound work processes and integrity of client data.

• Uphold the highest standards of control, always keeping data integrity in mind while supervising day-to-day matters.
• Manage implementation whilst maintaining sound work processes and integrity of client data. 
• Review and manage process change to ensure risk controls in relation to client static data are as robust as possible.
• Keeping abreast with the changes in regulations (site, regional, global, HO), assess its impact. 

·         Work closely with internal customers to provide support to on-boarding of clients to the Bank.

• Being Regional Support team, we must maintain and review workflows for consistency, in accordance with site specific (SG/HK) requirements and ensure they are understood by site / cross border staff.
• Verify controls in place with regards to safe custody of account documentation; potential operation risks associated with users’ requests to access database of sensitive client data, signatures and document images.

·         Provide feedback and escalate issues to the appropriate functions and management

• Drive delivery of training requirements and conduct training on data maintenance, banking services processes as required. 

·         Administer request from internal regulators, internal stakeholders with respect to audit review.

• Direct contribution to BNPP operational permanent control framework.
• Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan
• Comply with regulatory requirements and internal guideline.
• Contribute to the reporting of all incidents according to the Incident Management System
• Minimizing operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls

·         Escalation to management and/or Permanent Control (or Compliance as appropriate) upon issue being identified

Contributing Responsibilities

·         Understand the principles and be familiar with Client databases’ requirements individuals/Corporates/Holding Companies/Trust Accounts.

·         Essential knowledge and experience in Client Data Management.

• Must possess strong fundamental and technical skills, awareness of operational risk.
• Competent in MS Office tools, particularly MS Excel. 

Technical & Behavioral Competencies

·         Ensure Integrity of Creation and Maintenance of Client Data and meeting SLA & KPI.

• Supervision of the Daily Operations of team’s functions, ensure practices are adhered to bank’s standard procedures and guidelines with an emphasis in the area of compliance.

·         Link clients to banking service tools (eg Direct access to advisory desks,dormant,deceased accounts, Blocking / Unblocking of accounts , etc) as requested as part of support handling.

·         Ensure all clients documents/files are stored securely whether electronically, through Image scanning or in paper format.

·         Support internal customers’ queries related to clients’ data/profiles to facilitate processes.

·         Prepare regular reports for Management review (daily/weekly/monthly/quarterly/periodic statistics)

·         To assume the responsibility of a level 2 checker.

·         Ensure timely processing of static data inputs request.

·         Appropriate and confidential handling of client data and information.

·         Provide Regional Support following SG and HK time and public holidays.

·         Work within a team – with an adaptable flexible approach, coordinate with team members and internal customers to resolve complex cases and address issues in a timely manner.

·         Be open to change and support the vision of working in a fully transversal operation.

·         Ability to share information and eventually train new team members.

·         Abide with operational risk procedures and contribute to the reporting of all incidents according to the Incident Management System

·         Contribute to the implementation and controls for daily processes and assist with the update of procedures.

·         Report and escalate concerns / issues to Manager when required.

·         Liaise regularly with the following internal groups to ensure a smooth support process: WM COB SG/HK , Compliance, Legal , FO team, Client on-boarding and due diligence team in Singapore / Hong Kong or other support team within WMHK/WMSG that have any involvement in the Client On-boarding process.

·         Essential knowledge and experience in Client Data Management experience.

·         Excellent communication and interpersonal skills. Fluent in English (spoken and written)

·         Should process strong fundamental and technical skills, awareness of operational risk.

·         Excellent PC skills, especially in Excel.

·         Understanding of Compliance and Regulatory influences within the Client Onboarding process.

·         To lead by example.

·         Strong analytical and strong risk sense

·         Ability to work under pressure, lead people through change and yet execute in a precise and timely fashion

• Possess excellent communication skills, confident corresponding with Front Office partners and is an efficient solutions provider

·         Understanding the importance of data integrity.

·         Team player, Independent, positive attitude and attention to details.

Specific Qualifications (if required)

·         Minimum 5-6 years of relevant working experience.

·         Bachelor’s level degree or professional qualification.

• Minimum 3-4 years working experience in people management and have an excellent track record in leading a team

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to deliver / Results driven

Attention to detail / rigor

Organizational skills

Adaptability

Transversal Skills: (Please select up to 5 skills)

Ability to develop and adapt a process 

Ability to develop others & improve their skills

Analytical Ability

Ability to inspire others & generate people's commitment

Ability to manage a project

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 7 years

Other/Specific Qualifications (if required)