About BNP Paribas Solutions - Philippine Branch:
Established in 2024, BNP Paribas Solutions Philippines Branch is a branch of BNP Paribas Group, a leading bank in Europe with an international reach. We provide support and back-office operations services related to or which further the accomplishment of the corporation’s investment services, banking transaction processing, and equity investment.
Position Purpose
This position is for the Support Analyst role who can provide L2 Production Support for the set of critical Core Banking applications used in BNP Paribas. These applications are used by BNPP OPS and finance users located in multiple countries across Asia, Europe, North America and other regions. This person will be part of Global “Follow the Sun” setup and work out of Manila location.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
Key Responsibilities
- Responsible for assuring users are provided efficient and timely support on 24X7 basis for Core Banking Applications
- Ability to understand the production incident, troubleshoot and resolve the incident in a timely manner
- Create clear and concise Knowledge documents and ensure maintenance of the same
- Responsible for Change, problem and capacity management for Corebanking applications
- Ability to work on multiple incident/problem/service tracking tools for the complete lifecycle management of incidents, problem, change and service tickets
- Deep Analysis of Incidents/problems to identify Root cause and Permanent Fixes
- Monitoring of EOD batches and Online application services using tools like Dynatrace, Geneos, etc.
- Perform SOD, EOD and other application health checks to ensure availability of the system
- Ability to articulate, report and communicate effectively with users and management on incidents/problems
- Manage multiple high priority initiatives in a fast-paced environments
- Work with multiple teams viz, other Support teams, Infra teams, Dev teams, vendor teams et al in a close collaborative way
Technical Skills and Qualifications
Must have:
- Must have a strong knowledge of Application Production Support Processes and tools with at least 7 years of relevant work experience in this field.
- Candidate must have expert background with Unix / Shell scripts and Oracle SQL/PL-SQL (DLM Statements, Data Control, DDL, DCL) and Autosys
- Candidate must have completed a bachelor’s degree in Information Technology, Computer Science or any equivalent educational background.
Good to have:
- Knowledge on Java, WebSphere
- ITIL Certificate
- Development/ Support experience in Corebanking
- Knowledge of MF COBOL, Informatica, BI4.x
