About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.
Within BNP Paribas Group IT, the filiere “FORTIS” oversees operationally to the challenges of IT applications with an end-to-end vision and consistently across the Bank. Several domains of these filiere contribute to this, including the domain “Service Offering DevOps”, which provides the DevSecOps platform for IT Group, Control Center, DB Activities and move to Cloud project.
BNP Paribas Fortis is a bank that is responsible and socially committed. The environment, diversity, cultural support, sponsorship... Through various and concrete ways, we are dedicated to meeting our customers’ expectations and proud to demonstrate our values: responsible, human, innovative and enthusiastic
Job Title:
Application Production Support Engineer-Control-M
Date:
Jul-2025
Department:
ITGP
Location:
Chennai /Mumbai
Business Line / Function:
BNPP FORTIS
Reports to:
(Direct)
ISPL ITG OPS
Grade:
(if applicable)
NA
(Functional)
ITG- BNPP Fortis
Number of Direct Reports:
NA
Directorship / Registration:
NA
Position Purpose
The APS Teams “Application Production Support”, “Data Exchange & Storage” and “Application Hosting” handle business & technical applications related to their domains like “CSC Robotics”, “Customers”, “DataHub”, “Artificial Intelligence”.
All squads ensure 2nd line support for applications in their scope.
They all take responsibility of deployment of new business releases & IT operational support for their business applications, in the Non-production (QA) and Production (PROD) environments.
Main activities are in Brussels but collaboration with our partners abroad is part of the operational context.
We are actively searching for an OPS Engineer who will be in charge of our ITomium Project, containing:
- Digital Transformation of about 740 applications to be migrated to Cloud of the Group
- Infrastructure mutualization with Mainframe and Virtual Machines move to the datacenter of the Group
- Datacenter rationalization
A good understanding and experience in defining & managing automated batch workload in a multiplatform context, is a basic requirement for this vacancy.
Furthermore, the candidate must have multi-platform knowledge ( Linux, Unix & Windows ) and good coordination & communication skills .
Responsibilities
The job mainly consists of the following elements:
- 7/7 – 24/24 monitoring (by the control room) of IT-infrastructure and applicative components BNPPF
- Providing first line for all and second line support for workplace and applicative solutions
- Providing IT workplace equipment to end users (excl individual smart devices)
- We are gatekeeper of operational change management
- IT Continuity (perform DRP – Disaster Recovery Program)
Technical & Behavioral Competencies
As OPS engineer
:
- To ensure that all deployments are conducted on schedule, are fully deployed, implemented, and function in the operational environments.
- To help prepare the detailed runbook by identifying all stakeholders and related actions.
- To analyze all technical dependencies between the different components.
- To update the Current State Architecture document based on detailed technical design.
· To update or create all documentation for support.
As incident solver in run mode
:
- To find, advice and implement solutions in order to solve incidents
- To document the resolution progress and the applied solutions
- To investigate, analyze and document incident cause and solution
· To evaluate with the squad Scrum Master if an incident has to be escalated to the Incident Manager on duty (iMod)
Technical Experience:
Mandatory –
• Basic Knowledge of Wintel, Unix & Linux Environment
· Good knowledge at Control-M
• Basic Operating system: Aix, Unix, Linux, Windows Server
• Basic Database oracle / SQL
• Basic on scheduling
• MS Office XLS, Word, PPT
Preferable –
· Experience in a second line
· Some knowledge about cloud environments
· WebSphere experience
- Experience in deployment of business applications.
Specific Qualifications (if required)
· Agile environment
· Follows the Customer processes for projects, incident and change management.
· Being standalone and team worker, analytically minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness.
· Motivated self-starter, process-oriented with high attention to detail
· Quick self-starter, proactive attitude.
· Good communication skills, Good analytical and synthesis skills.
· Autonomy, commitment, and perseverance.
· Ability to work in a dynamic and multicultural environment.
· Flexibility (in peak periods extra efforts may be required).
· Open minded and show flexibility in self-learning new technologies/tools.
· You are customer-minded and can translate technical issues into non-technical explanations.
· You are always conscious about the continuity of services.
· You have very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.
· Client-oriented, analytical, initiative oriented and able to work independently.
· Be flexible and ready to provide support outside of Business hours (on-call).
· Able to take additional responsibility.
· Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.
· You are flexible and ready to provide support outside of Business hours (on-call).
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Communication skills - oral & written
Organizational skills
Client focused
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Ability to develop and adapt a process
Ability to develop others & improve their skills
Ability to set up relevant performance indicators
Ability to manage a project
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 5 years
· Other/Specific Qualifications (if required): Able to understand bank-related business processes and assess impacts on business, Agile methodology.
