BNP PARIBAS
BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.
CIB
BNP Paribas Corporate & Institutional Banking provides large companies, multinationals and financial institutions with various solutions in the areas of advisory, financing, transactional banking, capital markets, settlement, clearing and custody of securities, asset and fund management services and solutions for corporate issuers. It has 620 professionals in Spain with offices in Madrid, Barcelona, Bilbao and Coruña. The entity has a network present in 56 countries.
The Role:
The role of Quality Assurance Manager involves overseeing quality and compliance monitoring for all customers, ensuring alignment with regulatory requirements, industry standards, and a strong focus on risk, regulation, and Conduct Risk Framework.
Key Responsibilities:
- Oversee the QA processes and ensure all performance is measured against the established Quality Monitoring framework
- Mentor and coach QA Officers/Colleagues to achieve targets through observation and guidance as part of the Training and Competency Scheme
- Keep the framework up to date, ensuring compliance with all requirements and providing necessary support to team members to achieve competent status
- Lead a themed customer journey review program to enhance customer contact quality. Communicate findings and coordinate training interventions
- Implement and maintain processes for capturing and actioning feedback, ensuring timely follow-up and updates as needed
- Organise the team to ensure efficient workflow and adherence to service level agreements.
- Proactively identify high-risk areas and collaborate on action plans to address them
- Deliver high-quality trend reports and feedback to Operations Managers to support ongoing quality improvement efforts
Skills & Attributes:
- Experience working in a Quality Assurance role or Senior KYC Officer background
- Ability to set objectives and lead teams to achieve them
- Excellent communication and interpersonal skills
- Strong analytical abilities and attention to detail
BENEFITS
- Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries
- Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
- Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
- Flexible compensation plan.
- Hybrid telecommuting model (50%).
- 32 vacation days.
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
