Job Title: IT Continuity Analyst
Department: ITG CDF
About Business line/Function: Within IT Group, Informatics Directorate of BNP Paribas, the Cybersecurity & Digital Fraud Department's mission aims to structure, strengthen and harmonize IT risk management and cybersecurity for the overall BNP Paribas Group (approximately 30 entities) and:
· defining the vision and strategy for IT risk management and cybersecurity, and ensuring the implementation of this strategy within the Group’s operating entities,
· monitoring the security of the Group's information systems,
· steering the IT Continuity and Resilience strategy and methodological framework.
The evolving Cyberthreats landscape increases the security risk of financial sector, that leads BNP Paribas to strengthen its Cybersecurity maturity, IT risk management and Operation Resilience.
You will be part of IT Group Cybersecurity & Digital Fraud department In India.
You will play a key role to develop India platform, ensuring core IT Continuity activities are performed by all the entities of the Group in compliance to the Group IT Continuity, Cyber security and IT Risk framework enabling the adequate protection of BNP Paribas.
Position Purpose: As an IT Continuity Analyst, you will support IT Continuity & Resilience Officers (ICROs) in deploying and monitoring the BNP Paribas IT Continuity and Cyber Resilience framework across Group entities.
You will contribute to the maintenance of IT Continuity Plans, Disaster Recovery exercise planning and evidence review, controls, risk analysis, reporting and continuous improvement activities.
Responsibilities
Direct Responsibilities
· IT Continuity Plan Management
o Coordinate the creation, maintenance and periodic review of IT Continuity Plans (IC Plans).
o Support IT Asset Managers and technical contributors in formalizing recovery strategies for relevant Disaster Recovery scenarios.
o Check the consistency and completeness of IC Plans against Group IT Continuity requirements.
o Review the quality of IC Plans as part of Quality Assurance activities, ensuring that plans are complete, consistent, and actionable and aligned with Group expectations.
o Ensure IT Continuity Plans are properly recorded and maintained in ServiceNow.
o Identify data quality issues and coordinate remediation actions with the relevant stakeholders.
· Disaster Recovery Exercises Management
o Coordinate the scheduling of IT Continuity exercises to demonstrate the effectiveness and efficiency of recovery solutions.
o Follow up with IT Asset Managers and technical teams to ensure exercises are properly planned and executed.
o Check consistency between exercise planning, Change Management processes and Group requirements.
o Gather, review and control evidence of exercises performed.
o Review exercise reports, success criteria and remediation actions.
o Ensure exercise results and evidence are properly recorded in ServiceNow.
· Controls & Compliance Management
o Support the execution of IT Continuity control campaigns.
o Review and challenge evidence provided by Asset Managers, Application Owners and technical teams.
o Verify consistency between controls, IT Continuity Plans, exercises, asset classification and supporting evidence.
o Identify control deficiencies, compliance gaps and remediation opportunities.
o Contribute to the preparation of audits, regulatory reviews and internal assessments.
o Support entities in understanding control expectations and evidence requirements.
o Ensure controls and evidence are accurately documented in ServiceNow and relevant Group tools.
· Risk Analysis & Operational Resilience Support
o Analyze IT Continuity risks related to critical services and assets.
o Assess the potential impact of data quality issues, missing IC Plans, delayed exercises or insufficient recovery evidence.
o Identify risk indicators, recurring weaknesses and entities requiring additional support.
o Support ICROs in preparing risk-based analysis, action plans and escalation materials.
o Contribute to the improvement of risk identification, risk tracking and remediation follow-up processes.
· Reporting & Performance Monitoring
o Produce and maintain KPIs and dashboards related to:
o IC Plan coverage and quality;
o Exercise planning and completion;
o Exercise results and remediation plans;
o Controls and evidence status;
o Compliance with Group IT Continuity requirements.
o Analyze trends and identify areas requiring action or additional support.
o Prepare reports and presentations for ICROs, governance committees and management reviews.
o Contribute to IT Continuity panorama preparation and maturity assessments.
· Continuous Improvement & Service Excellence
o Maintain a high level of service to ICROs by listening to feedback and proposing improvements in BAU processes.
o Identify opportunities to simplify, standardize or automate operational activities.
o Contribute to ServiceNow data quality and reporting improvement initiatives.
o Participate in key projects and strategic initiatives led by the IT Continuity & Resilience team.
o Support the development of the India Platform as a center of excellence for IT Continuity activities.
· Central ICRO Support & Quarterly Governance Closures
o Support Paris-based ICROs in steering quarterly IT Continuity governance closures, including preparation, data consolidation, quality checks and follow-up activities.
o Prepare entity-specific slides, dashboards and maturity review materials to support discussions with entities and governance bodies.
o Consolidate and analyze entity data related to IC Plans, exercises, controls, evidence, risks and remediation actions.
o Monitor the status of controls and ensure appropriate follow-up of gaps, recommendations and overdue items.
o Track action plans resulting from controls, audits, entity reviews, exercises and risk assessments, ensuring regular updates from accountable stakeholders.
o Provide ICROs with clear summaries highlighting key risks, control deficiencies, overdue actions, data quality issues and decisions required.
o Ensure traceability of quarterly closure activities, commitments, open points and actions agreed with entities.
o Contribute to the continuous improvement of quarterly reporting packages, entity follow-up methodology and governance routines.
Contributing Responsibilities
· Governance
o Manage the team's knowledge, including creating a knowledge base. Check opportunities to improve processes, such as automating repetitive tasks.
o Ensure that new and existing services comply with group standards, including throughout the team's internal processes.
· CREATION/Delivery Documentation + Workflow
o Quality Control Report: ensure that documents meet the group's prerequisites.
o Create and format the WORKSHOP + MONTHLY powerpoint.
o Check for any unprocessed requests, tasks, or Emails
o Ensure that the Deadlines for our services are respected
· Communication
o Format and send communication emails to entities.
o Handle official communication with entities.
o Send surveys.
o Take responsibility for PANORAMA.
o Prepare Minutes for Meetings and Workshops.
· Data
o Format the overview for use as a source for POWER BI.
o Create DASHBOARDs for KPIs ́s in POWER BI.
o Enable online visibility in PowerBI
Technical & Behavioral Competencies
· Good knowledge of SDLC, Project Management and IT Architecture
· Ability to understand data, IT systems and cyber security Risks, and apply knowledge of Security and Data management to regulations
· Strong English communication skills are required, both verbal and written.
· Fluency in speaking, writing, and reading French is highly desirable (Level Intermediate)
· Ability to be autonomous, to enhance the assessment methodology, facilitate the work for the entities and for the team and anticipate request
· Excellent interpersonal and communication skills
· IT Continuity skills can be provided using internal BNPP training
Specific Qualifications:
· Knowledge of Business Intelligence and reporting tools, particularly Power BI, is considered a strong advantage for dashboard creation, KPI monitoring, data analysis and management reporting.
· Experience with ServiceNow GRC, IT asset management, CMDB or governance tools is a plus.
· Knowledge of financial sector regulations and operational resilience frameworks (e.g., DORA, ECB expectations, Cyber Resilience requirements) is appreciated.
Skills Referential (Required knowledge, skills and abilities)
Transversal Skills:
· Ability to develop and adapt to a process
· Analytical Ability
· Ability to work in a team environment
· Ability to collaborate
Behavioral Skills:
· Ability to synthetize / simplify
· Ability to deliver / Results driven
· Communication skills - oral & written
· Respect for Diversity & Inclusion
Education Level: Bachelor’s Degree or equivalent in Computer Science, Mathematics, Business or Finance with at least 10 years of overall experience and at least 5 years of experience in IT Continuity.
Location: Bangalore/Chennai/Mumbai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
