Head of Business Implementation

Main Job Purpose

• Provide active leadership within our Client Delivery Team with special focus on Business Implementation. Being part of a wider management team whose collective responsibility is to support each other, the location and BNP Paribas group objectives
• The role is primarily responsible for managing and driving the Business Implementation services within the Channel Islands and all operational aspects of on-boarding and off boarding for new and existing clients, in order to provide a consistently exceptional client experience. Working in collaboration with Client Development and other Client Delivery teams to provide an end-to-end process, which is seamless to both clients and investors 
• The role requires high levels of co-ordination both locally and with other client delivery teams in both the CI and other service centres such as Luxembourg, and our International Operational Centres (IOC) as these develop. The role requires a forward-looking outlook providing input to an evolving operational model that services production of the clients & investor requirements covering the three core elements of Platform, People, and Processes. The incumbent takes management responsibility for the clients & investors day to day deliverables, reporting to the COO Private Capital – Channel Islands & UK
• The role holder will lead the local operational activities of the Business Implementation team who are responsible for Client & Investor On-boarding, KYC/AML Processing, Approved Intermediaries Management & Account Life Cycle, adhering to Group procedures & Local Regulations.
• Delivers the Global & Local Business Implementation strategy for systems, operating models, projects & headcount, contributing to Channel Islands and Regional targets
• Develops relationships with counterparts across the Business Implementation community to leverage best practice, anticipate changes in process or operating models & replicate service delivery in a consistent way
• Operates within Local Regulations & Group Policies and procedures, mitigating risk

Key Responsibilities

Service delivery

• To lead the Business Implementation  team  responsible   for  the  day   to  day  client   delivery  of  all operational aspects of on-boarding and off-boarding for new and existing clients, working together with Client Development, Client Line and other Client Delivery teams as appropriate in order to ensure a seamless on-boarding or off-boarding experiences for clients
• Ensures Regulatory Reporting is accurate and submitted within deadlines and reacts to requests for information to support Due Diligence visits & Audit Requests
• Oversees the AML /KYC team, ensuring all new clients & investors meet local Regulatory and Group standards in order to be compliant and remain so through regular recertification & targeted file reviews. Maintain the Group AML Reliance process, whilst ensuring our own adherence to Local Regulations
• Oversees Approved Intermediary review process ensuring schedule of   visits  undertaken  and approvals given at the Client Acceptance Committee “CAC” to consider risk ratings
• Oversees the Account Life Cycle team, ensuring compliance with local and Group procedures
• Manages the Business Acceptance Committee “BAC” and CAC processes, as well as reconciliation of the relevant deals and controls in order to mitigate   any  risk  that   could  result  in Regulatory breaches
• Ensures Tax documentation (FATCA/CRS etc.)  is obtained and updated to reflect change in circumstances
• To provide active communication and support client engagement on the day to day delivery of client on-boarding milestones and KYC documentation gathering, ensuring that the teams work   in  a manner that is client focused
• Ensure all relevant controls, checklists and workflows are validated and implemented to support the production requirements. Where cross-jurisdictional structures are administered, work with the wider group to ensure our clients structures are supported and managed in a seamless fashion with other Client Delivery teams and third parties where required

Strategic

• To review profitability, costs and allocation of resources with the COO Private Capital, Client Line and Finance to ensure that it correctly reflects the work being undertaken across our clients’ funds, together with any recharges received or claimed by the location
• To provide a positive contribution towards working with both local and global teams to optimize the delivery of our services. The role provides connectivity at a local level but also within the wider BNP Paribas group   as  it  involves   working  with  other   locations  and  SME’s   in  delivery  of   our  clients’ requirements to ensure that global capabilities are leveraged to the maximum extent
• Working with the COO Private Capital, and peers in the Senior Management team to ensure we consistently optimise the target operating model and IT model for delivery of Business Implementation services.  The role also engages with the Client Service team, Client Line and Relationship Management (at both a local and a global level).
• Whilst supporting the development of a target operating model, consider at all times the operational risk relevant to our clients production requirements to ensure we develop our activities in the safest possible environment. Ensure all appropriate controls are implemented at the outset and procedures are understood in production
• Work with  Client   Development,  Client  Line,   Compliance  and  other   Client  Delivery  teams   in understanding  how  our   day  to  day   operational  services  can   meet  clients’ current   and  developing requirements, regulatory requirements and market requirements in order to contribute towards a set of solutions and services that are profitable, client aligned, efficient, risk managed and competitive
• Work with Client Line on the setting of commercial tariffs with particular attention on costs and resource application based on the activities and structures being contemplated
• Ensure that the local teams are aware of the global Business Implementation and Private Capital communities and initiatives and that that they are integrated into the network and able to participate in cross location work streams

Team Management 

• In line with the BNP Paribas Management Principles, develop the culture and provide leadership and support to staff responsible for the operational delivery to our clients to ensure that the maximum level of efficiency, productivity and client service is developed in line with our strategic ambition
• Help lead, develop, motivate and retain staff, ensuring proper resource plans are in place for new and existing business  working  with   Senior  Management  and   HR  to  achieve   this. Support the production of  career   ladders  for  staff,   training  and  development   in  line  with   their  personal development and our business strategy. Ensure managers manage their staff with similar objectives of building competency, capability and development alongside their day-to-day technical production. Build succession planning into the operational model
• Help shape, build and steer the structure of a growing team giving consideration to the businesses forward looking requirements  and  client's   developing  needs  whilst   maintaining  a sustainable, profitable and progressive business
• Participate effectively in the recruitment and employee on-boarding process, ensuring that all new joiners receive a  positive  induction   process  and  that   the  probation  process   is conducted appropriately
• Identify training needs within your team and liaise appropriately to secure the relevant support to upskill the work force as required
•  Be accountable – and drive accountability within your team - for general management responsibilities such as objective setting, performance and absence management as well as regular team and one to one meetings

Technical Skills – Essential Requirement

• Excellent management and team building skills, with ability to demonstrate leadership.  
• Ability to  implement organisational changes to support business strategy, including outsourcing options
• Knowledge  of  main  types  of  business relationships  and  key  internal  standards  at identification, assessment and decision phases 
• Financial Security Knowledge and understanding of key regulation, procedures and major components of internal risk framework linked to Sanctions & Embargoes, AML, fight against corruption & terrorist financing
• Ability to set up criteria to define and analyse risk levels

Technical Skills – Desired Requirement

• Strong problem-solving skills with an excellent awareness of operational and reputational risk
• Experience in one of the following areas: Client Onboarding,  Recertification,  Private  Capital Funds, Compliance, Change Management
• Wide  knowledge  of  business,  products  and services
• Knowledge  of  operational  models  and  tools; ability to implement change and give direction

Qualifications & Industry Experience – Essential Requirements

• Minimum  10  years  working  in  a  Securities Services environment
• Excellent  understanding  of  Corporate Governance and reporting requirements
• Relevant  professional  qualifications  in Operations, Risk or KYC

Personal Style – Essential Requirements 

• Good communicator 
• Leadership
• Team player 
• Ability to share knowledge
• Results Driven 
• Organisational Sensitivity 
• Vision 
• Inspiring and developing others     
• Decisive 
• Ability to draw opinion, seek views, think broadly around the subject matter
• Ability to plan and design change for the better

Personal Style – Desired Requirements 

• Ability  to  work  in  a  multi-national environment
• Positive  approach  and  forward  looking thinking, taking in to account the evolving technical requirements

Manger Conduct Responsibilities 

In a controlled risk environment and in alignment with the global strategy, managers must ensure full compliance with Conduct policies:

• Ensure Conduct governance is fully operational, as per standard guidelines: Conduct is a standard item at the agenda of management or team meetings, Conduct dilemma are well managed and documented, the escalation process is in place, Conduct responsibilities are delegated throughout the perimeter in charge
• Be aware of the Conduct risks arising in the perimeter in charge and make sure that appropriate mitigating processes and controls are in place
• Ensure Conduct principles are fully embedded in processes including people management processes (appraisal, promotion, mobility, recruitment, …)
• Develop understanding of Conduct principles by ensuring staff participation to awareness & training sessions.

Regulatory Requirements 

35 hours CPD required per annum.  

• Is the employee a “Principal Person”*? Yes
• Is the employee a “Key Person”*? No
• Is the employee a “Senior Manager”*? No

*according to the meanings given under Article 1(1) of the Financial Services Commission (Jersey) Law 19981 as supplemented by the Commission’s Notice designating “senior management functions” dated 12 January 2023 and effective 13 March 2023.