Customer Service Fleet Administrator

Customer Service Fleet Administrator

Monday to Friday – Full Time - Hybrid

Location: Swindon, Wiltshire, SN5 6PE

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK.  Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base.  From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously.  Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.

About the role

As a Customer Service Fleet Admin you will be joining the experienced team at Arval UK. You’ll be managing all processes requests relating to our vehicles during their life. Supporting customers, by processing complex tasks in line with deadlines by managing the outcome and working with external suppliers to minimise risks to the business.

Communication will be varied, from answering emails to calling suppliers and third-party agencies. You’ll be focused on delivering excellent customer service with a proactive approach to managing the workload.

Some of your key responsibilities will include:

• Prioritising multiple tasks at one time to ensure customers are satisfied whilst managing a high volume of work through to completion.
• Talking to regulated and corporate customers via phone call and email.
• Communicating with internal stakeholders and third parties.
• Dealing with escalation to provide excellent customer service and get to a resolution.

What we’re looking for

You’ll be able to multitask in this fast paced and varied role. Once trained you’ll be problem solving and handling complex cases to ensure our customers get continuity of care and support. You need to be robust, to be able to work in a team and individually.   

You’ll also be able to demonstrate:

• Keen attention to detail.
• Able to handle phone and email queries in a professional and confident manner
• Comfortable working in a fast-paced environment
• Contribute to a positive and supportive team culture

The package

We offer a basic starting salary of up to £23,751, plus a bonus of up to £1,100.  We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.  

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Sound interesting?  Click to apply and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture.  We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

• Telephone interview our Talent Acquisition team
• 1 hour meeting with the hiring panel, which will include a competency-based interview and presentation task

If you’re not shortlisted, we’ll still let you know the outcome of your application.  

What are you waiting for?   Apply today and we’ll be in touch.