As part of a growing local and global custody business, the account manager is responsible for ensuring that custody related activities are managed appropriately for our clients across our global custody offering, with a primary focus on Custody tax processing. They work closely with our client service managers (CSM), relationship managers (RM) and our offshore processing teams to ensure excellent service delivery and timely query resolution.
Primary Role Responsibilities
- Responding to enquiries and incidents, working these through to a resolution with internal stakeholders in a timely and effective manner
- Work with our offshore Global Custody processing teams, in an oversight capacity, identifying potentially at risk items and providing awareness to our CSM/RM team, ensuring there is engagement with clients as required.
- Build relationships with offshore processing SME’s, global and local product owners and Client Service Teams.
- Act as a point of contact for our Clients for Custody escalations.
- Become an SME for the Custody processes internally, primarily Global Custody Tax and represent inflight activity to Senior Management
- Assist within the Local Custody broader team as needed
- Ensuring BNP Paribas internal policies and controls are understood and adhered to
- Following the procedures of the team and escalation when there are gaps or processes not able to be completed.
What is required for you to succeed
?
- Minimum 3 years’ experience in financial services, ideally within a global custody environment
- Ability to demonstrate an awareness of the Australian superannuation market and the key players within it
- Ability to work collaboratively with internal teams and stakeholders to ensure optimal client experience
- Ability to simplify complexity, particularly when remediating operational issues
- Ability to work in a fast-paced environment and prioritise accordingly
- Ability to identify and assess risks and impacts quickly
- Strong written and verbal communication
- Focus on client service, balanced with protecting the bank
- Degree in finance, economics or other banking related topics is beneficial but not mandatory
About BNP PARIBAS
BNP Paribas is a top-tier European and international banking establishment, with an uninterrupted presence in the APAC region since 1860 and in Australia since 1881. Combining global expertise and local know-how, BNP Paribas in Australia and New Zealand delivers solutions to our clients through Corporate and Institutional Banking and Asset Management - a bridge between corporate and institutional clients.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
· BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
· BNP Paribas MixCity which fosters better representation of women at all levels of the organization
· Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
· BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at bnpp.hrss.recruitment.admin [at] asia.bnpparibas (dot) com or +61 2 9216 8633 (and ask for the Talent Acquisition Manager in the HR Team).
