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Corporate Actions - Account Manager

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Job type

Permanent

Schedule

Full time

Location

Porto, Lisbon, Portugal

Brand

Job Function

Transaction processing

Apply (REF: 12349511)

Last update 03.07.2024

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Mission

Manage clients’ relationship with BNP Paribas Securities Services through the safekeeping of their assets and management of corporate events.

Provide high quality of service by being the point of contact for our clientes by managing:

- Request for Proposal (RFP) & Onboarding Process;

- Queries and Support throughout the lifecycle of a corporate event;

- Service Level Agreement (SLA) Fullfilment;

- Client Instructions for corporate events.

Deliver an excellent support and added value to a long lasting relationship.

Responsibilities

Control and manage client’s instructions in relation to Corporate Actions events within the established SLA/service level delivery (SLD)
Process and/or forward late instructions to relevant teams via the appropriate channels, keeping track of them until duly processed. Reach out to and communicate with relevant teams when necessary in order to gather/clarify information about how to instruct and overcome any issue affecting the instruction process
Resolve all incoming queries (as soon as possible) providing initial acknowledgment in line with clients’/branches’ SLA and issue quality responses based on established criteria. Provide accurate and detailed information to clients in relation to Corporate Action events, ensuring support in case of complex operations
Log all queries and client service requests in the correct tools to allow statistical analysis of activity
Maintain client details’ updated in all necessary tools and contact list databases
Prepare due diligence visit (DDV) presentations and participate in client calls/visits
Guarantee that all procedures assigned are updated on an ongoing basis, taking into account market, service and product changes and/or potential risk factors
Develop a good level of knowledge of markets, financial instruments and market changes by regular use of various information sources (Market Updates, Client Updates, market announcements, etc…)
Be active in the continuous improvement of the team's processes, proposing and defining projects for improving service; participate in User Acceptance Testing in order to contribute to system upgrades and its development and formalise evolutions detected with clients (organization, activity…) and advise supervision and management.