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Corporate Actions - Account Manager

Job type
Permanent
Schedule
Full time
Job Function
Transaction processing
Brand
BNP Paribas Securities Services
Location
Porto, Porto District, Portugal
Apply (REF: 12349511)
Last update 03.07.2024
Mission
Manage clients’ relationship with BNP Paribas Securities Services through the safekeeping of their assets and management of corporate events.
Provide high quality of service by being the point of contact for our clientes by managing:
- Request for Proposal (RFP) & Onboarding Process;
- Queries and Support throughout the lifecycle of a corporate event;
- Service Level Agreement (SLA) Fullfilment;
- Client Instructions for corporate events.
Deliver an excellent support and added value to a long lasting relationship.

Responsibilities

  • Control and manage client’s instructions in relation to Corporate Actions events within the established SLA/service level delivery (SLD)
  • Process and/or forward late instructions to relevant teams via the appropriate channels, keeping track of them until duly processed. Reach out to and communicate with relevant teams when necessary in order to gather/clarify information about how to instruct and overcome any issue affecting the instruction process
  • Resolve all incoming queries (as soon as possible) providing initial acknowledgment in line with clients’/branches’ SLA and issue quality responses based on established criteria. Provide accurate and detailed information to clients in relation to Corporate Action events, ensuring support in case of complex operations
  • Log all queries and client service requests in the correct tools to allow statistical analysis of activity
  • Maintain client details’ updated in all necessary tools and contact list databases
  • Prepare due diligence visit (DDV) presentations and participate in client calls/visits
  • Guarantee that all procedures assigned are updated on an ongoing basis, taking into account market, service and product changes and/or potential risk factors
  • Develop a good level of knowledge of markets, financial instruments and market changes by regular use of various information sources (Market Updates, Client Updates, market announcements, etc…)
  • Be active in the continuous improvement of the team's processes, proposing and defining projects for improving service; participate in User Acceptance Testing in order to contribute to system upgrades and its development and formalise evolutions detected with clients (organization, activity…) and advise supervision and management.

Skills

  • Bachelor's (3-5 years) in Economics, Finance and Accounting
  • Ability to collaborate/Teamwork
  • Attention to detail/rigor
  • Client focused
  • Communication skills - oral & written
  • Proactivity
  • Organisational skills
  • English (Fluent)
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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?

BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...

  • What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

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