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Collection Manager

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Collection Manager

  • Permanent
  • Full time
  • Budapest, Hungary
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Job type
Permanent
Brand
Arval
Schedule
Full time
Job Function
Transaction processing
Location
Budapest, Hungary
Reference
1234567890100117778
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Last update 25.08.2026

TASKS

  • Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
  • Manage a team of collections specialists, providing guidance, support, and training as needed.
  • Monitor and analyse the performance of the collections team, implementing measures to improve productivity and success rates.
  • Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements
  • Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
  • Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
  • Collaborate with cross-functional teams, including legal, finance, sales and customer service, to resolve complex or escalated customer issues
  • Prepare regular reports on collections activities, presenting data and insights to upper management.
  • Challenge and improve the collection processes if relevant
  • Provides analysis for the calculation of provisions for doubtful debts based on the company's policy 
  • Prepares invoice correction when it is necessary
  • Support the preparation of documentation for judicial recovery.
  • Responsible for maintaining and respecting the Financial Security Regulations and legislation (such as: KYC, KYS, Anti Money Laundering, PIC, Professional Ethics, Anti Bribery, Whistle Blowing process)
  • Manage the legal collection

KEY METRICS

  • The monthly value of sales invoices - collection
  • Keeping overdue receivables at the targeted level 
  • Responsible for the risk cost
  • Number of invoices in arrears
  • Number of clients in arrears

REQUIREMENTS

  • At least university or college degree 
  • Chartered Accountant qualification is highly preferred
  • Min. 2 year experience in bad debt collection
  • Computer literacy: ability to manage several software and Excel
  • Fluent in Hungarian, operational level in English (conversation level both written and oral) is required

PERSONAL COMPETENCIES

  • Ability to effectively solve problems
  • Able to work autonomously
  • Highly developed communication skills and self-confidence
  • Attitude to achieve goals and consistency in action
  • Analytical skills
  • Proactivity
  • Well-structured and organised mindset
  • Service/client orientation
  • Problem solving & team-player attitude

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