Collection Manager

TASKS

• Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
• Manage a team of collections specialists, providing guidance, support, and training as needed.
• Monitor and analyse the performance of the collections team, implementing measures to improve productivity and success rates.

• Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
• Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
• Collaborate with cross-functional teams, including legal, finance, sales and customer service, to resolve complex or escalated customer issues
• Prepare regular reports on collections activities, presenting data and insights to upper management.
• Challenge and improve the collection processes if relevant

KEY METRICS

REQUIREMENTS

• Chartered Accountant qualification is highly preferred
• Min. 2 year experience in bad debt collection
• Computer literacy: ability to manage several software and Excel
• Fluent in Hungarian, operational level in English (conversation level both written and oral) is required

PERSONAL COMPETENCIES

• Ability to effectively solve problems
• Able to work autonomously
• Highly developed communication skills and self-confidence
• Attitude to achieve goals and consistency in action
• Analytical skills
• Proactivity
• Well-structured and organised mindset
• Service/client orientation