In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.
Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.
* excluding partnerships
BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the teams
https://careers.apac.bnpparibas/
Position Purpose
The Client Account Manager works closely with clients, relationship managers, client service managers, Compliance, Products, Client Implementation, Legal, Network Management and Operations to ensure client is on-boarded and operational queries are timely resolved. Client Account Manager will be reporting to Head of Global Custody Operations.
Key Responsibilities
- Core function: Resolution of post trade queries on Tax related queries from custody operations perspective.
- Secondary function: resolution of post trade queries on International Trade settlement / Corporate Action & Income processing / Tax related queries / Money transfers activity.
- Handles internal / external clients’ enquiries and act as a single-point of contact for clients / fund managers who use our global custody services.
- Follow-up client activity - provide reporting and managing operational risk.
- Communicate the issues and recommending solutions to clients.
- Work in partnership with Client Service team for the preparation and delivery for the Service Review. Participate in the service review with the clients.
- Comply with all regulations, policies and standards, contributing to an effective risk culture.
- Provide support any regulatory, audit, review requirements.
- Facilitate the completion of procedures and grant follow up of procedures that need to be revised, amended or validated.
- Carries out any other assignments and provides back-up within the team which may include asset servicing and cash management activities
- Perform ad hoc tasks when required
Contributions:
- Deliver excellent levels of service to stakeholders internally and externally and to “get it right first time”.
- Responsible for ensuring the best client experience.
- Demonstrate risk management excellence and ensure appropriate procedures are adhered and kept updated.
Competencies (Technical / Behavioural)
- Positive attitude and team player
- Client Servicing skills with excellent communication and interpersonal skills
- Highly motivated, self-starter with the ability to work in pressurized environment
- Highly structured and methodical in execution
- Ability to multi-task and prioritize workloads, strong time management skills
- Results driven with a strong commitment to completing tasks within deadlines
- Ability to understand and resolve or escalate issues quickly
- Enjoy working in a socially diverse environment
- Comfortable dealing with senior individuals and management across functions
- Strong knowledge of financial industry with good experience across asset classes
· Proven track record in client facing roles
Specific Qualifications Required
- At least 5 years’ relevant experience
Additional Requirements
- Willing to work flexible hours (when required) and during public holidays.
- Individual will be subjected to job allocation.
- Fluent in English and Chinese (speak and read/write business language)
