About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
IT GROUP (ITG) represents the worldwide IT community within the BNP Paribas Group.
IT Group Production (ITGP) is the ITG department in charge of production services for all the assets managed globally within the group.
Within ITGP, ITGP – APS Payment & Monétique (ITGP PM) oversees all the payment and card related assets managed globally within the group. Our duty is to provide first-in-class production services to both the bank customers and internal users, on many applications used worldwide, based on various technologies and operated in Agile methodology.
Job Title:
Change Manager
Date:
01-Sept-2025
Department:
ITGP
Location:
Chennai
Business Line / Function:
APS Payments & Monétique
Reports to:
(Direct)
Head of ISPL ITGP PM
Grade:
(if applicable)
(Functional)
Head of Payments & Monétique Control Tower
Number of Direct Reports:
NA
Directorship / Registration:
NA
Position Purpose
Amongst ITGP APS Payments & Monétique(*) department, the control tower oversees the deployment, animation and provision of incident, problem and change management, in coordination with the global control tower.
Within the control tower, change managers are responsible for controlling the quality and compliance of change tickets related to our perimeter, for guaranteeing the change management process is correctly followed and for ensuring the changes are effectively and efficiently shared with all stakeholders.
(*) In this case, Monétique is related to the bank’s payment card services.
Responsibilities
Direct Responsibilities
This role demands :
· Organizing and animating Change Advisory Boards (CAB).
· Analysing/Auditing Service Now CHG change tickets
· During the internal CAB, highlighting/challenging the CHG ticket items that are not compliant with the Group/Department guidelines and/or the quality expectations
· Documenting and sharing the CAB meeting minutes
· Applying the CAB decisions (validating or cancelling the CHG change tickets) in ServiceNow
· Sharing with the department CTO the information he needs to present/challenge the changes in the Group CAB meeting.
· Sharing with the department CTO KPIs and details on our change process
· Attending the various committees in which the transversal changes of the Group are presented, and analysing the impact of those changes on the assets of our department.
Contributing Responsibilities
· Preparing KPIs on APS deliveries for governance meetings.
Technical & Behavioral Competencies
The candidate must also have IT general knowledge in order to globally understand what is being said by APS and ITs, especially during CABs
The main skills the candidate should have:
· Ability to listen carefully
· Ability to clearly formalize/synthetize what is being said
· Be organized
· Ability to do proactive follow-ups
· Detail oriented
· Client and result oriented
Specific Qualifications (if required) : Bachelor degree
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Attention to detail / rigor
Client focused
Communication skills - oral & written
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Ability to develop and adapt a process
Ability to develop and leverage networks
Analytical Ability
Ability to develop others & improve their skills
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 5 years
Other/Specific Qualifications (if required)
