BNP Paribas SA, a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities.
The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.
To support its current growth, BNP Paribas Luxembourg SA is looking for a:
Client Account Management Agent (M/F)
CONTEXT AND CHALLENGES
BNP Paribas Luxembourg Transfer Agency (“TA”) enable fund’s distribution through the connectivity to large distribution platforms while maintaining its standard record-keeping responsibilities and staying compliant with regulations changes.
In today's challenging marketplace, our TA support the asset managers with flexible solutions delivering a seamless and digitized investor experience fully adapted to market volatility and product evolutions.
WHAT’S YOUR DAY-TO-DAY MISSION?
As TA Account Management Agent you will be the lead point of contact for all TA clients;
ensuring that the service provided is satisfying by collaborating with internal and external stakeholders, with the aim of continuous improvement of client’s relationship and satisfaction:
- Taking ownership and leading on each client’s needs/requests brought to your attention
- Preparing and taking part in clients’ meetings and internal meetings
- Ensuring high level of quality relationship internally and with clients
- Participating actively to the improvement of the service delivery
- Escalating matters in a timely manner to Management Actively leading the TA aspects for any client projects
MISSIONS ARE IMPORTANT, BUT SO ARE THE TEAM AND THE WORK ENVIRONMENT!
Your working environment
- Position located in Luxembourg
- You will join a team of enthusiasts’ client’s experts with a positive solution oriented mindset and a deep team spirit
- You will interact with your Team Manager but also with the Transfer Agency Client Facing Group Manager, with Client Development, Product, Custody, Fund Accounting, IT and any other business line potentially involved in your day-to-day activity
- Your position is eligible for teleworking (in line with your country of residence options) and remote site (twice par week)
- You will benefit of a dedicated Training plan and a large list of official training courses available on BNP Paribas internal web site
Benefits of this position?
Why joining BNP Paribas?
· Leading banking institution
BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.
· International reach
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions.
· Diversity and Inclusion commitment
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
· Commitment towards work/life balance
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
· Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment.
ARE YOU OUR FUTURE Client Account Management Agent ?
Professional experience and/or degree
You are a professional of the financial sector with minimum 5 years in the field.
You know that a match can only be won with a good team and play your role with dedication and professionalism.
You like challenges and go beyond -in the respect of your duties- with the aim of improving your deliverable.
Behavioural skills
- Attention to Detail/Rigour
- Organisational Skills
- Adaptability
- Communication Skills - Oral & Written
- Ability to share/pass on knowledge
Transversal skills
- Ability to develop and leverage networks
- Ability to manage/facilitate a meeting
- Ability to understand and integrate sustainable development issues into day-to-day work
- Ability to work with Agile methods
Language skills
You speak fluently English and German, but you can communicate in other languages (as French, Italian or Spanish…).
English (oral & written, internal & external means): level required: fluent
German (oral & written, internal & external means): level required: fluent
* Please note that only applications submitted in English will be considered.
* In case you are selected for this role, further documentation will be requested to support your hiring process.
