Job Title: Business Analyst (Assistant Manager)
Department: Client Engagement & Financial Security (CEFS-IT)
About Business line/Function:
At BNP Paribas, CIB (Corporate & Institutional Banking) is the division dedicated to serving corporate clients, financial institutions, and institutional investors globally. It provides a comprehensive range of financial solutions, advisory services, and capital markets expertise to support clients' strategic and operational needs.
Position Purpose:
The Senior Business Analyst will lead the analysis, design, and optimization of the Hobart service‑request management tool. You will act as the bridge between business stakeholders, the IT development team, and external vendors to ensure Hobart delivers efficient, compliant, and user‑friendly request handling across the organization. Your expertise will drive continuous improvement, support change‑management initiatives, and help align the tool with corporate service‑delivery standards.
Responsibilities
Direct Responsibilities
· 8+ years of experience as a Business Analyst or Functional QA Consultant in IT projects.
· Minimum 5+ years’ experience in banking projects.
· Minimum 3+ years’ experience in Client relationships and stakeholder management.
1.Requirements Gathering and Analysis
· Engage with business stakeholders to gather, analyze, and document requirements, workflows, and process gaps.
· Act as a liaison between business users and technical teams to ensure accurate implementation of requirements.
· Conduct feasibility analysis, ensuring solutions aligning with business objectives and technical capabilities.
2.Solution Design and Recommendation
· Collaborate with technical teams to design IT solutions that meet business requirements.
· Provide recommendations on system improvements, customizations, and best practices.
· Evaluate multiple solutions to recommend the most effective and efficient approach.
3.Process Improvement
· Analyze current business processes and workflows to identify areas for improvement.
· Lead process reengineering initiatives and suggest strategies for optimization.
· Work closely with cross-functional teams to implement process improvements.
4.Quality Assurance and Support
· Define and review test plans, test cases, and validation criteria aligned with business scenarios.
· Participate in functional, integration, and regression testing cycles.
· Collaborate with QA teams to resolve issues and ensure the delivery of high-quality solutions.
· Conduct UAT sessions with end users and ensure all defects are logged, tracked, and closed within timelines.
5.Stakeholder Communication and Collaboration
· Work closely with Product Owners, Developers, QA, and Business Teams to ensure timely and quality delivery.
· Support release planning, sprint ceremonies, and backlog grooming in agile environments.
· Prepare and deliver functional documentation, demo sessions, and training materials.
6.Mentorship and Leadership
· Provide guidance and mentorship to junior analysts and project team members.
· Share “Shift Left” best practices and support team members in developing their skills.
· Contribute to the continuous improvement of business analysis “Agile” practices within the organization.
Contributing Responsibilities
· Proficiency of tools such as JIRA, X-ray, Confluence, ALM, or similar project /test management tools.
· Strong understanding of software development lifecycle (SDLC) and agile methodologies.
· Familiarity with Oracle databases, Understanding schema, SQL.
· Excellent analytical thinking, communication, and documentation skills.
· Ability to work effectively with cross-functional teams and manage multiple priorities.
· Good Team player.
· Someone who could have long-term commitment with the team and organization
Technical & Behavioral Competencies
· Domain expertise in Banking [e.g., SRM / CRM / Banking].
· Experience in SQL or data validation.
· Knowledge of API testing or automation tools.
Specific Qualifications:
· 3 years of computer bachelor’s degree or equivalent.
· Experience as a Business Analyst or Functional QA Consultant in IT projects.
· Experience in banking projects.
· Experience in Client relationships and stakeholder management.
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
· Experience in SQL, data validation, Oracle databases, or Understanding schema
· Knowledge of API testing or automation tools.
· Hands-on experience with JIRA, X-ray, Confluence, ALM tools.
· Strong understanding of software development lifecycle (SDLC) and agile methodologies.
· Excellent analytical thinking, communication, and documentation skills.
Behavioral Skills:
· Ability to collaborate / Teamwork
· Ability to share / pass on knowledge
· Communication skills - oral & written
· Ability to deliver / Results driven
· Ability to develop and adapt to a process
· Ability to develop others & improve their skills
· Ability to develop and leverage networks
· Ability to set up relevant performance indicators
· Ability to understand, explain and support change
Education Level: Bachelor’s degree or equivalent
Location: Bengaluru, Karnataka
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
