The role
Responsible for assisting the site team in the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants
Responsibilities
• Check and approve expenditure against service charge budget this will include raising of all purchase orders and approving invoices
• Assist in the monitoring and reconciliation of service charge budget
• Undertake management of the office and staff welfare areas including staff events, ordering items, and general office management
• Support the Operations Manager in all aspects of waste management co-ordination
• Contribute to the preparation of Client management reports and attend management meetings as required
• Provide excellent customer service to internal and external customer base
• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
• Monitor and advance works conducted/service provided by suppliers
• Log reactive jobs on Elogbooks and provide reporting when required on activity
• Undertake bi-weekly building fabric inspections, complete reports and initiate/progress any required works to support the Operations Manager
• Update the Building portal with pre agreed content and reports for occupiers
• Assist Building Manager to manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team
• Maintain regular and effective communication with clients and Occupiers
• Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
• Complete administrative tasks as required to include use of BNPPRE systems
• Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
Person specification
Qualifications/Key Skills
• Membership or Associate Membership of IWFM
• Managing Safely - accredited by IOSH
Experience
• Previous experience in a similar role
• Understanding of commercial leases and the landlord and tenant relationship
• Understanding of service charge budgets and accounting principles
• Good health and safety and environmental knowledge
• Basic mechanical and electrical services knowledge
• Excellent English language skills – both written and spoken
• IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily
We are proud to offer award-winning benefits to support and reward our employees:
• Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
