Brand
Level of experience
I am an experienced professional
Location
Warsaw, Masovian Voivodeship, Poland
Last update 26.05.2025
Application Support mission is to provide technical and functional support to users of the banks several applications. In this role you will provide support to user's requests; incident, problem, and change management; coordination with other levels of support (BAs, Devs, QA, IT Engineers). In addition, it will be required to provide feedback to user and communicate on issue resolution.
Junior Application Production Support Officer
Requirements:
- SQL - ability to write simple to intermediate queries (understanding different types of JOINs and basic aggregate functions)
- Unix/Linux - familiarity with the terminal with focus on file operations (ability to read/search log files, locating and modifying text files)
- ITSM: Basic understanding of ITIL best practices - Service Request and Incident management processes, Service Now experience would be an asset
- Functional: Fund Industry / Transfer Agent would be an asset
- Languages: English mandatory
Responsibilities:
- Provide support to users of the systems in a timely and efficient manner.
- Monitor system health and process stability
- React to alerts raised by monitoring systems
- Build and maintain knowledge base regarding support issues and their resolution.
- Build working knowledge of the systems and business area in order to provide high level of support.
- Handle performance related issues in applications.
- Handle requests for specific actions (data extraction, ad-hoc report creation...)
What we offer:
- Hybrid work mode, 60% working from home within a month
- Equivalent for remote work expenses (120 PLN per month)
- Stable employment in the international company
- Fully paid private medical care for employee
- Pre-paid lunch card
- Employee Pension Plan
- Co-financed Multisport Card
- MyBenefit Cafeteria Platform
- Life insurance
- Car parking availability in the office building
- Trainings and development opportunities
Interested by our offer? Don't wait any longer!
Discover the different professions within BNP Paribas: IT, Tech and Data
BNP Paribas is not just a financial services group. We’re also a tech company. Information systems, data and tools are central to our DNA, and offer a very broad range of career opportunities!
Find out moreWhy should I apply?
Basically, why would you want to join BNP Paribas over any other company?
BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...
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What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.
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Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.
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At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.
