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Application Production Support Officer

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Job type
Fixed Term Contract
Schedule
Full time
Job Function
Information technology
Brand
BNP Paribas Corporate & Institutional Banking
Level of experience
I am an experienced professional
Location
Warsaw, Masovian Voivodeship, Poland
Apply (REF: 199841241)
Last update 16.04.2025
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Application Support mission is to provide technical and functional support to users of the banks several applications. In this role you will provide support to user's requests; incident, problem, and change management; coordination with other levels of support (BAs, Devs, QA, IT Engineers). In addition, it will be required to provide feedback to user and communicate on issue resolution.

Application Production Support Officer

Requirements:

  • Technical:  SQL, ability to write complex queries and understanding PL/SQL code, SAS, VB & Unix would be an asset
  • Material: Databases (Oracle, SQL Server, Unix/Linux scripting (ksh)
  • Software: Webshere (WSTX), MQ Series, schedulers (Control-M)
  • Framework:  Practical experience with ITIL best practices, particularly in problem, incident and change management 
  • Functional: Fund Industry / Transfer Agent, Private Capital would be an asset
  • Systems: Multifonds TA/ eFront FIA would be an asset
  • Languages: English mandatory

Responsibilities:

  • Provide support to users of the systems in a timely and efficient manner.
  • Build and maintain a knowledge base regarding support issues and their resolution.
  • Build a working knowledge of the systems and business area in order to provide a high level of support.
  • Handle performance related issues in Applications.
  • Processes requests for specific actions (processing, extraction, specific work, etc.).
  • Creates control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reporting.
  • Prepare environments for releases and ensuring that the implementation and pre-production tests are carried out.

What we offer:

  • Hybrid work mode, 60% working from home within a month
  • Equivalent for remote work expenses (120 PLN per month)
  • Stable employment in the international company
  • Fully paid private medical care for employee
  • Pre-paid lunch card
  • Employee Pension Plan
  • Co-financed Multisport Card
  • MyBenefit Cafeteria Platform
  • Life insurance
  • Car parking availability in the office building
  • Trainings and development opportunities
Interested by our offer? Don't wait any longer!
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Discover the different professions within BNP Paribas: IT, Tech and Data

BNP Paribas is not just a financial services group. We’re also a tech company. Information systems, data and tools are central to our DNA, and offer a very broad range of career opportunities!

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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?

BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...

  • What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

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