Job Title: Analyst/Associate/Assistant Manager - L&D Operations
Department: Human Resources
About Business line/Function: The Human Resources Department in BNP Paribas India Solutions is a strategic partner to the business, driving the attraction, development and retention of exceptional talent while fostering a high -performance, innovation -led, and governance driven culture.
In BNP Paribas India Solutions Private limited, HR plays a critical role in building future – ready capabilities, enhancing employee experience and delivering scalable, efficient and compliant people practices aligned to the bank’s global priorities.
Position Purpose:
The purpose of this position is to provide backend support to the Learning & development team which focuses on professional skills development, encourages a culture of self-development and supports employees' engagement, mobility, and helping employees to make the most of learning opportunities. The objective of this role is to ensure that employees receive timely, relevant learning information and resources.
Responsibilities
- Implementation, scheduling of the Annual training plan, creation of sessions as requested by the L&D Team
- Upon Request, produce relevant training reporting and dashboards to various internal or external stakeholders
- Organize training setup including management of waiting lists, interest tracking, training rooms, events creation, logistics, list of participants, attendance registration, material, quiz/survey, statistics).
- Respond to user queries related to training and provide first‑line support as needed
- Perform segmentation of the population according to different criteria (new joiners, external staff, etc). Follow-up of sessions filling up (period of notice to cancel) including waiting list management, external training registrations and training evaluations
- Coordinate training logistics, capture feedback, and generate post‑event reports (attendance rates, participant lists, materials, quizzes, statistics)
- Manage suppliers and vendor invoicing; build rapport with vendors, oversee invoice processing, and handle rebilling procedures.
- Monitor and report on completion of mandatory local and group training; manage breach escalation and resolution
- Oversee end‑to‑end training delivery, from specification definition through go‑live support.
Technical & Behavioral Competencies
- Ability to understand, explain, and support change initiatives.
- Proven capability to develop and adapt processes.
- Familiarity with HR – Learning & Development functions (preferred).
- Fluent English (written and spoken).
- Proficient in Microsoft Excel (pivot tables, formulas, data visualization).
Experience Level: Relevant experience of 2-6 years within Learning & Development Operations
Education Level: Bachelor's degree and a master's degree (preferable)
Location: Mumbai (Thane), Bengaluru
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
