Job Title: Transversal Global Process Owner - ETF
Business Unit: Client Delivery Operations
Contract Type: Permanent
Why work with us?
We are the bank for a changing world and we aim to build positive change together:
- We are a team of colleagues who are enthusiastic about what we do and the impact our work has on our clients. We work in a highly collaborative, open-minded environment that embraces innovation and creativity
- We offer competitive remuneration and a comprehensive benefits package, including a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, health and fitness subsidy, work-from-home subsidy, above statutory days of annual leave and numerous other benefits.
- We are strongly committed to wellbeing and work-life balance, including a 50% hybrid work model (where the role allows), paid family leave, fertility and menopause support — available to support all life stage needs.
- Equality, diversity and inclusion are at the core of our culture, and we actively promote equal opportunities through creating or being part of initiatives and programmes:
- Aspire Female Leadership Programme, provides development and exposure to high-potential women in the bank, through targeted workshops, executive coaching and formal mentoring
- Proud members of 100 Women in Finance and among the first signatories of Ireland’s Women in Finance charter
- Joined the #JamaisSansElles (Never Without Her) Charter, committing its executive committee to only join public or media events with panels of three or more speakers, if at least one of those speakers is a woman
- Development and mobility are actively encouraged. BNP Paribas’ culture is built on purposeful talent development and recognition programmes that foster engagement, inclusive leadership and continuous growth. A few of our programmes include:
- Leaders for Tomorrow, a programme that fast-tracks high-potential talent through training, development and cross-functional projects, preparing them for future leadership positions
- Local and Global Mentoring initiatives, that pair employees with senior leaders, providing staff with platforms to gain advice on career growth topics
- Ambassador Awards employee recognition scheme provides rewards to those who have embodied the Bank’s core values
- Local Experts (Champions) Programme, identifying internal subject-matter experts from specific business areas, who excel at their craft
- We are a global company operating in over 60 countries with over 180,000 employees from over 150 nationalities. In Ireland we have approximately 550 employees across Dublin and Galway, working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and Greenval
Equality and Diversity
BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We welcome applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.
Our Employee Resource Groups (ERGs) play a key role in promoting diversity and inclusion through initiatives, events and advocacy programmes that foster a sense of belonging for all colleagues. In BNP Paribas Ireland, we have dedicated networks for parents and caregivers, LGBTQA+, staff from diverse cultural and religious backgrounds, alongside forums to discuss CSR and gender related topics.
Sustainable Finance
BNP continues to demonstrate the Bank’s steadfast commitment to supporting its clients in their growth ambitions by expanding market reach across assets, delivering excellence in bond markets, and showing the way in sustainable financing.
Department
Client Delivery Operations sits within BNP Paribas – Securities Services business – Client Delivery, dedicated to providing fund administration, investment accounting, transfer agency, middle office outsourcing, investment reporting and performance, Data administration and regulatory reporting on a worldwide basis.
With more than +3300 HC spread across 21 locations and 7 main services, it represents a major Operational Domain of BNP Paribas Securities Services.
Through Client Delivery, Securities Services holds more than US$ 1.700 Billion in assets under administration and supports more than 8,000 funds across the globe.
Role
The ETF Transversal Global Process Owner (GPO) is a new role created specific to develop and optimise our processes and operating model in our fast-growing ETF business .
The ETF Transversal Global Process Owner oversees the End-to-End Target Operating Model definition, its formulation on clients’ specifics & its evolution: ensuring the best economic & efficient model, and delivering the best market full integrated service, in line with client expectations.
The ETF Transversal GPO is required to work in strong coordination with the Global Heads of Operations /GPOs, Client Lines, Products & Solutions units, ensuring consistent full end to end model across processes (inclusive but not limited to MO, TA, FA, Custody, Collateral..).
The role will suit an experienced operational leader with a proven track record in managing ETF operations across multiple domiciles. You will have strong knowledge of core activities, Transfer agency and fund accounting specific to ETFs along with expert knowledge on all
activities across the E2E value chain. A key part of the role will be developing our operating model in line with market evolution, regulation and client needs. You will be a key partner to our Product & Solution teams as we continue to develop our product offer for our clients and prospects. Our 2030 plans will see substantial growth our ETF servicing business requiring a scaleable and industrial model to support our current & future needs.
Key Responsibilities
- Operating model and strategy
- Define the business delivery model (i.e., TOM), its formulation on clients’ specifics & its evolution
- Ensure that the business delivery models fit client needs by actively contributing to the governance led by Products & Solutions units
- Co-define with Client Line the business-operating model (for ETF OM - i.e., overall business principles and functional objectives), its formulation on clients’ specifics & its evolution
- Contribute, for the E2E ETF OM, to the definition of target solutions responding to clients’ critical issues
- Support sales and product forces by acting as business delivery expert (RFP participation, ...)
- Contribute to the definition of product specifications, new solutions (incl. TAC, NAC)
- Contribute to the definition and the maintenance of the strategic roadmaps for each solution/product
Operational Change & Efficiency
- Ensure efficiency of the E2E operating model with best-in-class process execution, rationalise and improve efficiency of the business delivery model in alignment w/ Client lines priorities
- Drive process improvement and initiatives prioritisation and on the process performance (KPIs, KRIs...)
- Optimise the quality, cost and operational risk
- Process standardisation & Internationalisation (off-shoring/hub & spoke)
- Define, share and implement best practices
- Organise the appropriate governance around the operating model and change programme
- Maintain the Change Roadmap up to date and validate any change within relevant governance
- Communicate Roadmap and plans throughout the organisation
Risk & Control
With each Domain GPO contribute to:
- Define & maintain new global procedures where required
- Owner of key control validations such as 3F, DLP requiring annual sign off
- Filter down / enforce the CIB2S risk framework in compliance with Group & regulatory requirements
- Monitor main audit and IG reports and recommendations
- Ensure adequate processes controls are in place to mitigate operational risk
- Review of large incidents driving long term preventative measures
- Review risk trending and ensure model and investment are in line
- Establish, document and maintain a robust ERS plan, framework and test plans
Business development – Deal Focused
- On request, under the lead of Client Development Team and Client Lines, contribute to:
- Go / no go decision on new business (Client acceptance process) for E2E ETF OM
- 3P for E2E ETF OM
- Manage client on/off boardings (Contractual relationship & Technical & operational set up)
- Design and maintain client standard SLA/SLDs for ETF OMy
Governance
- Establish and animate the ETF OM community (including Champions named withing each Domain)
- Establish and maintain the various aspects of governance including facilitation of decision making, managing key forums and meetings, addressing issues, project triage and key risks, reporting to senior stakeholders’ status against milestones, budget.
- Ensure alignment among Business, Product, and IT
- Ensure sustained relationships with the clients and providers
Staff Management and Development (Direct Reports)
- Appropriate management of direct reports, where relevant
- Ensure direct reports have the required skill, expertise, and knowledge to perform their role
- Ensure that resources and skills are utilised to their full potential
- Ensure sufficient people development and staff training in place to maximise performance
- Document and maintain succession plan
Competencies
- Business acumen and commercial mind-set
- Strategic vision
- Directing in a positive way
- Inspiring others
- Demonstrates ethics and integrity
- Client Focus
- Risk Aware-entrepreneurship
- Innovation
Qualifications & Experience required for this role
- Proven track record in managing ETF operations across the full value chain/ all activities
- Industry and product knowledge of the securities services industry specific to ETF
- Proven extended experience gained within the financial services industry, including operational management within investment administration
- Risk management
- Excellent Decision-making skills
- Change management
About BNP Paribas
At BNP Paribas, we center our values on what drives the company forward. Our driving forces are:
- Agility: we want to behave more simply to embrace useful innovation and digital transformation
- Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice. We seek to listen carefully to them and work closely with them
- Compliance Culture: We believe in promoting clear rules to foster a strong culture of compliance and ethics
- Openness: We promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered
Our strengths are based on four key areas:
- Stability: we build upon our solid, long-term oriented management, our diversified and integrated business model and our international footprint
- Expertise: We build upon our recognized and expanding knowledge of our teams
- Responsibility: We build upon our culture of responsibility and integrity to ever better serve the interest of our customers
- Good Place to Work: We foster a stimulating workplace where people are treated fairly and with respect
Management excellence
BNP continues to foster top-class people management practices within our strong people focused culture. BNP Paribas managers follow the Group’s Management Charter, which emphasises a positive, empowering team culture, encouraging open communication and supporting development and wellbeing.
Compliance Culture
We believe in promoting clear rules to foster a strong culture of compliance and ethics. We would expect any incoming member of staff to respect all financial security related legislation, including anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring. BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.
Should you require any reasonable accommodation for the interview process, please let us know.
By submitting your application, you agree to BNP Paribas completing a background check and screening in advance of any potential offer being made.
