YOUR JOB IN A NUTSHELL
As a Technology Referent within the IT Agile Production Services ( TechEx ) tribe, you will play a pivotal role in ensuring the stability, performance, and continuous improvement of our critical IT services. Join a dynamic team of 20+ subject matter experts based in Brussels HQ (Montagne du Parc), where innovation, collaboration, and operational excellence drive our mission to deliver seamless banking experiences.
Are you interested in working in a large organisation with a huge IT landscape, coordinating work on international scale and ready to support our most important banking systems? Let us know!
Technology Referent – Detailed Responsibilities
- Cloud Expertise & Support
- Serve as the subject-matter expert on cloud offerings, providing guidance and support for Cloud services within the assigned portfolio.
- Document usage guidelines, best practices, and underlying processes for Cloud service adoption.
- Technical Advisory & Collaboration
- Act as a sounding board for APS Technology Referents and Engineers, offering expert advice on technology service patterns for business projects.
- Assist APS engineers in implementing and optimizing technology solutions (processes, methodologies, etc.).
- Asset & Lifecycle Management
- Ensure efficient management of assigned assets, including capacity planning, lifecycle management (LCM), and alignment with Group technology roadmaps.
- Risk, Security & Continuity
- Monitor and address vulnerabilities, risks, and business continuity requirements to maintain operational resilience.
- Stakeholder Engagement & Governance
- Organize and facilitate operational service meetings with Group counterparts to ensure alignment and collaboration.
- Lead the Community of Practice (CoP) for the technology domain, fostering knowledge-sharing and cross-team expertise among IT OPS teams.
- Strategic Reporting & Leadership
- Prepare and present quarterly Product Board updates to management, covering technology roadmaps, risks, and key challenges.
- Operational Excellence & Monitoring
- Proactively monitor, analyze, and mitigate risks in the production environment using tools (e.g., Dynatrace) to safeguard service availability and client experience.
- Design and maintain monitoring systems, dashboards, and alerting mechanisms to drive data-informed improvements.
- Work Environment
- Benefit from a hybrid work model (50% remote) with access to a modern office located near Brussels Central Station, promoting both focus and collaboration.
YOUR TALENTS AND COMPETENCES
- You are a results-driven problem-solver with a keen ability to anticipate operational risks and implement proactive solutions in a fast-paced IT environment.
- You thrive in cross-functional collaboration, combining technical expertise with strong communication skills to influence stakeholders and align teams on reliability goals.
- You have deep knowledge of IT infrastructure (cloud environments), monitoring tools (e.g., Dynatrace), and Incident/Problem Management platforms (e.g., ServiceNow) - prior expertise is a must.
- You hold a Bachelor’s or university degree (or equivalent experience) in IT, Computer Science, or a related field, with a focus on operational quality, observability, or system reliability.
- You communicate fluently in English (C1) and are proficient in at least one national language (French or Dutch, B2) to engage effectively with local and international teams.
- You embody ownership and accountability, taking initiative to resolve complex issues while balancing client-centricity and technical precision.
- You are adaptable and eager to learn, staying ahead of industry trends in SRE practices, automation, and IT resilience.
WHAT WE HAVE TO OFFER
Sustainability and impact
We strongly believe in the positive impact that the financial sector can have on the world. BNP Paribas Fortis offers sustainable and responsible investment products and solutions and encourages social entrepreneurship. Together with our customers, we are working towards a better future every day.
DEVELOPMENT & CAREER PERSPECTIVES
The departments that make up BNP Paribas Fortis cover a wide range of activities. You will therefore have many opportunities for “horizontal” and “vertical” career development.
GOOD PLACE TO WORK
You can become a member of internal networks made up of people who are united around common causes, commitments or passions.
OUR ENGAGEMENT
At BNP Paribas Fortis, we want to attract and retain all talent, whatever their gender, age, background or sexual orientation, and irrespective of whether they are living with a disability, as every person has their own experiences and their own identity. All of our full-time vacancies are also open to candidates wishing to work on an 80% or 90% full-time equivalent basis.
If the function is categorized as a banking services provider function (cf. Law of 22 April 2019 establishing an oath and a disciplinary regime for the banking sector), you will also need to provide us with a 'certificate of absence of professional ban' from the FSMA confirming that you are not professionally disqualified.
TEMPTED BY THE CHALLENGE?
A first selection is made based on your CV and motivation letter. Are we convinced that you are the right candidate? Then we will contact you.
Good luck!
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