The Head of Global Markets and ALMT APS Singapore oversees Singapore GM APS and all countries in APAC where GM APAC APS a presence for FICC and ALMT.
The role holder manages the IT teams across Singapore which encompasses IT governance, IT Risk management, staff and budget management, application support, integration and maintenance
Key Responsibilities
Client relationship management
Regional representative of Application Production and Support IT on FICC and ALMT
Coordination with other Stakeholders in the context of multi-team / multi-locations / global & regional projects (Compliance, Legal, Tax, Finance, Risk, …)
Key Interactions with the structuring teams, the sales and trading teams, the business management, Operations, IT and Finance
Responsibilities
The Head of Global Markets and ALMT APS Singapore is in charge of leading the continuous transformation of our IT by industrializing and simplifying our structure
The role holder will launch operational and cost efficiency programs through creation of capacity and scale
The role holder is responsible for providing innovative solutions to business and adapting to new requirements
The role holder is responsible for ensuring our organization is client centric by enhancing client experience and eliminating pain points
Account management
The role holder is the primary point of contact for any IT matters related to all entities across APAC for his scope of activity, and represents IT GM Singapore in forums and committees
The role holder organizes periodical meetings with business and operations representatives in APAC, maintains good relationships, understands their expectations, and provides solutions in timely manner
Vision and People Management
Be committed, and show leadership on APAC APS Vision and strategy
Anticipate changes, set challenging goals for team members, coaches team members and oversee their performance towards reaching goals
Be sure that Newcomers are aware of BNPP rules, CIB rules, and CIB Production rules (Security, Tools, attitude, mandatory trainings, dressing, constraints …)
On an on-going basis, coach and support direct reports via regular one-on-one meeting, record feedback provided to direct reports with clear expectations and fair assessment of how they perform against their annual objectives
Support the recruitment process of IT GM
Ensure we have sufficient staff coverage throughout the year
Be the APAC APS representative in meetings
Improve automations within the team
Be accountable for the stability of the platform with objective for continuous improvement, increased stability and user satisfaction
Ensure compensation process is in line with team members performance
Periodical meetings with team members and constantly encourage information and knowledge sharing among team members
Establish standards and make sure all team members follow the same rules
Budget management and procurement
Manage budget building process by gathering requirements, identifying projects, estimating workload, arranging the arbitration process with the sponsors
Update budget and forecast of headcounts and expenses by the deadlines provided by finance
Monitor actual expenses, headcount of the team, and make sure actual and forecasted figures are in line with budget figures
Contribute to management of vendor contracts and negotiating for new services, conditions, and prices
IT governance
Review and validate internal IT policies, guidelines and procedures in his scope of activity
Develop and maintain internal rules that complement other policies and guidelines
Design performance risk indicators
Make sure team members follow local, regional and global guidelines as well as regulatory requirements
Application Production and Support management
Oversee deployment and integration of applications used by GM Business in coordination with local, regional or central IT teams
Maintain the list of applications used by GM business and reflect the changes to management tools
Manage IT risk ensuring that the IT applications are securely maintained without risk of access by unauthorized people, unexpected loss of facilities etc…
Make sure that critical systems’ availability is monitored closely
Maintain and develop best practices and tools for application support in line with Group IT guidelines
Ensure that all production incidents are recorded in timely manner, and their prevention measures are put in place within given targets
Responsible for reporting all incidents according with appropriate escalation to management and Permanent control as soon as an issue is identified
Maintain the Service Level Agreement (SLA) between service providers and service beneficiaries
Incident and Problem Management
Monitor the results and quality of the different software solutions and projects implemented in the organisation:
Manage/Own P1/P2 incidents and problems end to end
Communicates with internal users and management over incidents and post-mortems
Diagnoses issues: establishes their root case
Initiates task force over critical incidents
Liaises with upstream and downstream systems support teams as appropriate
Direct Responsibilities
Assist troubleshoot and resolving incidents and problems on supported application
Monitor and maintain system health and performance
Develop, maintain and support Disaster Recovery plans on the weekend (bi-annual exercise)
Participate in improving our monitoring and alerting tools for the support team to be more proactive on incident resolution and prevention
Contributing Responsibilities
Monitor group mailbox, assigning/escalating appropriately
Basic of majority of the application the team supports with the ability to be L1 support when necessary
Adherence to Audit, Compliance and Risk guidelines
Knowledge Management and Documentation
Documents support procedures on wiki
Owns team knowledge base on wiki for all in-scope applications
Provides support to end-users on how to use the application
Ensures Follow-the-Sun and regional support teams are continuously trained as required
Communicates a daily handover document to Follow-The-Sun support teams, where appropriate
Continuous Service Level improvement
Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered:
Ensures that all application support logs are fit for purpose, ie meaningful and actionable
Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools
Implement self-recovery and automated detection of incident leveraging on learnings from past incidents
Maintenance and enhancements
Oversee the acquisition and development of software systems in organisational units:
Participates to release cycles for functional validation on staging/preproduction and production environments
Review release and coordinate around deployment/post release checks
Communicates Release Notes
Disaster Recovery Management
Setup, define, update Business Continuity Management road map
Design and Implement system failover plans for all applications used by business as part of a disaster recovery plans
Ensure failover testing before deployment of applications are performed
Organize periodical testing to validate failover plans, locally, regionally, and globally
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
You must accept the "Social media and content sharing cookies" to see this content.
You must accept the "Social media and content sharing cookies" to see this content.
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year
Corporate & Institutional Banking (CIB)
Corporate & Institutional Banking (CIB) acts as a bridge between two types of clients: corporate clients and institutional clients - banks, insurance companies and asset managers. CIB teams connect the financing needs of the former with the investment opportunities sought by the latter, by offering them tailor-made solutions in the areas of capital markets, securities services, financing, risk management, cash management and financial advice.
