About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
Within Global Markets department, Position, Risk & PNL Domain covers the applications suite which are responsible for calculating Start of Day Risk/ Intraday Risk/ PNL figures for various Business Lines. We provide Production Support for these applications and ensure they are up always available and deliverables are delivered within SLA. With a Follow-the-Sun model, various team located across globe are responsible for serving users 24*7.
Job Title:
Support Analyst
Date:
27/09/2024
Department:
GM APS
Location:
Mumbai
Business Line / Function:
CIB
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
Within Global Markets department, Position, Risk & PNL and collateral Domain covers the applications suite which are responsible for calculating Start of Day Risk/ Intraday Risk/ PNL figures for various Business Lines. We provide Production Support for these applications and ensure they are up always available and deliverables are delivered within SLA. With a Follow-the-Sun model, various team located across globe are responsible for serving users 24*7.
Responsibilities
Direct Responsibilities
- Provide first class support to all users of the application system in a timely and efficient manner.
- Liaise with the developers to communicate issues raised by the business
- Communicating with the global team to resolve issues.
- Maintain a knowledge base regarding support issues and their resolution using SharePoint collaboration tools.
- Build a working knowledge of the systems and business area in order to provide a high level of support.
- Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests.
- Track issues effectively using ITIL approved methodology ﴾incidents, changes, requests and problems﴿.
- Preparing environments for releases and ensuring that the implementation and pre‐production tests are carried out.
- The systems which team supports are classified as Tier 1 ﴾business critical﴿ which requires a very flexible approach to work as we have to support the systems as well as undertake project work. Within the broader team we support an overnight batches that performs the official end‐of‐day revaluations and scenario analysis for market risk.
Contributing Responsibilities
- Operating on Singapore/London based hours to support the business in Singapore and London – this involves 2 rotational shift works with the early shift being at 6.30am start time, and the late shift starting from 1pm Mumbai time.
- The successful candidate will be expected to be committed to potentially longer than normal days if there are critical issues which still require attention at the end of the day.
- Perform System Checks, Pro‐actively monitor and improve availability and performance of the production environments globally, deployment of applications in UAT & PROD env, contribute in weekend checks and coordinate with the teams in New York, London, Singapore.
- Coordinate with other internal teams, Brokers and vendors in order to respond to incidents and resolve issues promptly so as to restore normal services to the business.
- Ensure root cause analysis is undertaken for all incidents. Manage problem and action tickets.
- Perform BAU tasks with very good quality Incident management.
Technical & Behavioral Competencies
- Unix/Linux
- Windows
- Shell & Python scripting
- Oracle SQL
- Application Production Support knowledge
- Excellent communication skills
Specific Qualifications (if required)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Ability to deliver / Results driven
Creativity & Innovation / Problem solving
Adaptability
Transversal Skills: (Please select up to 5 skills)
Analytical Ability
Ability to understand, explain and support change
Ability to set up relevant performance indicators
Ability to develop and adapt a process
Ability to manage / facilitate a meeting, seminar, committee, training…
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 3 years
Other/Specific Qualifications (if required)
