About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.
Within BNP Paribas Group IT, teams are organized in several divisions called “APS” which are each responsible for a business line.
- French Retail Banking
- Personal Finance
- Payments
- Group Functions.
The current position is to be filled within Personal Finance APS team.
CTO Personal Finance is responsible of the Production for Personal Finance, either Application Production, Infrastructure and/or Production Security. The organization relies on Producers (BP2I, CIB ITO, Local Producer) for Infrastructure services and platforms. The CTO manages Application Production for Personal Finance
- Manage Production environment for applications, guaranteeing quality & stability for Business, relying on Data.
- Frame & run conditions to consume infrastructure services for applications in a secured mode.
Advice Métiers to adopt proper technologies means regards to business application needs
Job Title:
Senior Associate - ITOps/Production Engineer
Date:
22-Jan-2025
Department:
ITG
Location:
Chennai, Tamil Nadu, India
Business Line / Function:
ITGOPS PF
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose:
The ServiceNow and SNOW Catalog Administrator's main goal is to provide ServiceNow Admin services as a part of PF20 - Global PF Production Governance team.
Direct Responsibilities
- Analysis and implementation of business demands, SNOW Catalog Admin on ServiceNow.
- Adhere to ITG Agile Process requirements / ServiceNow release deployments.
- Creating and implementing ServiceNow test plans and implementation runbooks.
- Realizing data imports, reporting, mapping data, screen creation, workflow creation and other related implementations.
Technical & Behavioral Competencies
- Ability to understand complex systems, and propose or develop IT solutions;
- Ability to create and report technical solutions to a collaborative multidisciplinary environment across different regions and entities;
- Good at organizing and managing multiple priorities and/or projects;
- Excellent written and oral communication skills, with the ability to explain complex issues clearly and concisely to audiences of varying technical levels.
- Continuous self-improvement on new technology benchmarks and best practices.
Specific Qualifications (if required)
- Up to date ServiceNow System Administrator Certification – CSA (mandatory)
- Experience with ServiceNow Administration and SNOW Catalog Administration with complex IT environments;
- Experience with Agile (SCRUM) development process;
- ITSM/ITIL certification (Strong Plus);
Skills Referential
Behavioural Skills:
Ability to collaborate / Teamwork
Communication skills - oral & written
Creativity & Innovation / Problem solving
Adaptability
Transversal Skills:
Analytical Ability
Ability to develop and adapt a process
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 5 years
