The bank for a changing world

We are looking for

Senior Support Analyst

Job type Permanent
Schedule Full time
Job Function Information technology
Location India Open map
Apply REF: CIB005115



About BNP Paribas Group:

BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.

About Businessline/Function :

Within CIB Production team for IT Trade Finance Application Production Support team in ISPL, the Level 2 Support team ensures the support of all the Users requests of front , Middle & back-offices applications Filenet, Ivision & Connexis Supply Chain. These applications are used in the whole world. The Level 2 Support team relates to the coordination and the Production support, User request re qualification until the deployment and associated maintenance. The job function is techncno functional in nature as it require a functional sensitivity in order to understand the needs and the importance of the communication and coordination with the different users and functional teams in Paris.

Job Title:

Senior Support Analyst







Business Line / Function:


Reports to:




(if applicable)


Number of Direct Reports:


Directorship / Registration:



Position Purpose

This position is for Application production support role for Trade finance and Supply Chain domain
Candidate need to provide production support of Java, Oracle, Unix, Tibco based application issue, to internal clients and users. Candidate should be ready to work in shifts and over weekends for major maintenance activities


Direct Responsibilities


>> Experience in Application production support role is must for screening of candidates.

•       Production Support for Trade applications
•       Investigate & resolve problems related to problems in existing systems in order to ensure smooth functioning of IT  systems
•       Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies
•       Provide support in shifts(24x7), on call support for weekday/weekend support & special support for ISPL holidays (on need basis)
•       Implement & follow APS processes for Production Incidents, Service Requests, Problem Management, and Change Requests.
•       Contribute towards ensuring DR readiness of all production applications
•       Contribute towards resolving Hardware, Software & Application related security vulnerabilities


Contributing Responsibilities

Manage housekeeping, upgrades, installation, backup/restore & adherence to DR plans so as to ensure smooth functioning of existing systems

Technical & Behavioral Competencies

Support of Java, Oracle, Unix, Tibco / Filenet based application, Proficiency in Autosys, Service Now & Geneos or equivalent tools,

Ability to share / pass on knowledge, Proactivity, Attention to detail / rigor, Ability to collaborate / Teamwork, Critical thinking, Communication skills - oral & written, Client focused, Creativity & Innovation / Problem solving

Specific Qualifications (if required)

Skills Referential



(Please select up to 4 skills)

Ability to collaborate / Teamwork

Personal Impact / Ability to influence

Ability to collaborate / Teamwork

Communication skills - oral & written

Transversal Skills:

(Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to develop others & improve their skills

Ability to develop and adapt a process

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

Prior APS support experience Preferably worked in Banking domain and rotating shifts including night shift


Primary Location: IndiaJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 yearsSchedule: Full-time Behavioural competency: Ability to collaborate / Teamwork, Attention to detail / rigor, Communication skills - oral & written, Proactivity, Ability to share / pass on knowledge, Critical thinking, Creativity & Innovation / Problem solving, Client focusedTransversal competency: Ability to understand, explain and support change, Analytical Ability, Ability to manage / facilitate a meeting, seminar, committee, training…, Ability to develop and leverage networks, Ability to develop and adapt a processReference: CIB005115