Job Description – APAC
Note to Hiring Manager:
In support of BNP Paribas APAC's Diversity Commitment, Hiring Managers are to consider at least 1 Asia Pacific national, 1 male and 1 female candidate for the position to be filled.
Job Title:
Assistant Manager
Date:
Department:
Account Manager
Location:
Chennai
Business Line / Function:
BSO
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
NA
Directorship / Registration:
Position Purpose
Facilitating transaction processing of instructions received from Client to ensure all settlement of trades in Global markets.
Providing round the clock service to cover client queries across ASIA, EMEA and US regions.
Reconciling client positions to match with the market positions.
Being a team player and a manager to achieve team co-ordination, adhere to BNP policies and follow the agreed timelines to avoid any breach in SLA.
Responsibilities
Job summary
Roles & Responsibilities
· Account Managers act as a client Single Point of Contact (“SPOC”) and work with internal departments to ensure that client needs are understood and satisfied.
· Operating as the lead point of contact for any and all matters specific to your accounts in line with Legal & Compliance.
· Building and maintaining strong, long-lasting client relationships.
· Know your clients well by incorporating as a form of cheat sheet and ability to anticipate what your client needs.
· Document the client issues in the log file and provide action plan until the issue is resolved.
· Provide proactive client service by working closely across teams to ensure client issues and needs are communicated and resolved effectively and in a timely manner.
· Strive for improvement in existing/new processes. Recommendation & implement process improvements.
· Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
· Clearly communicate issue/queries to client and internal team on a timely basis.
· Understand the various functions within the organization.
· Develop & identify areas of improvements to meet client satisfaction.
· Forecast and proactively take measure to make sure client transaction are settled on expected date without any internal team ambiguity.
· Identify opportunities of straight through processing on manual process activities relating to client transaction.
· Assisting with challenging client requests or issue escalations as needed.
· Communicating with clients to understand their needs and explain about the products.
· Resolving complaints and preventing additional issues by improving processes.
· Identify manual tasks which can be streamlined through automation.
· Handling escalations on a timely basis with clear and precise details
· Activity log / performance indicators to be maintained to substantiate the feedback
Knowledge and skills required
¡ Strong analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills.
¡ Highly motivated, self-starter with the ability to work in pressurized environment
¡ Highly structured and methodical in execution
¡ Clear articulate and concise verbal and written communications
¡ Client Servicing skills with excellent communication and interpersonal skills
¡ Ability to multi-task and prioritize workloads, strong time management skills
¡ Results driven with a strong commitment to completing tasks within deadlines
¡ Ability to understand and resolve or escalate issues quickly
¡ Comfortable dealing with senior individuals and management across functions
¡ Strong knowledge of financial industry with good experience across asset classes
Technical & Behavioral Competencies
Basic knowledge about capital markets and financial instruments.
Good understanding of Settlements, Corporate Actions, Income & Tax.
Creativity and innovations to identify the process improvements
Ability to adapt and handle the situation based scenarios
Specific Qualifications (if required)
Strong accounting and analytical skills
Proficient in MS-office applications and good knowledge on MS-Excel
Ability to work individually and as a team.
Skills Referential
Behavioural
Skills
: (Please select up to 4 skills)
Communication skills - oral & written
Attention to detail / rigor
Client focused
Decision Making
Transversal Skills
(Please select up to 5 skills)
Ability to understand, explain and support change
Ability to inspire others & generate people's commitment
Ability to set up relevant performance indicators
Ability to develop others & improve their skills
Ability to develop and leverage networks
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 7 years
Other/Specific Qualifications (if required)
