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Senior Application Production Support

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Last update 23.05.2024

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.

The position at a glance

The team is part of a global support group to manage daily risk production for credit bureaus, rates and FX exchanges; Including early-of-day risk, actual commercial risk and PnL explains. There are over 1,000 users of the system.

The support team is in constant communication with developers, traders, intermediary teams and support teams aligned to the office. The environment in which we work can be noisy, with frequent and sometimes stressful interruptions. With such a demanding environment, a high level of flexibility, patience and confidence is required. The role can be very rewarding, but it will require a high level of commitment to get started quickly.

The team works closely with its global counterparts, providing support 24/7 [including on call and weekend] and you should be involved in the rotation of escalating office hours (evenings, weekends and public holidays).The business line is state-of-the-art and highly dynamic and we operate in an environment that is responsive to their changing needs.

Team members have the opportunity to broaden their understanding of GM activity and how the front office functions. It is also possible to learn the different technologies used.

The Application Production Support’s main missions are:

  • Provide technical and functional support for 2 Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm) rotating between team members one week out of three.
  • Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP Paribas.

In detail

  •  Manage and follow up incidents and problems with Business and development teams.
  • Be point of contact locally for escalation and act autonomously on most decisions.
  • Provide relevant KPIs to different stakeholders (business, senior managers, …)
  • Provide technical and functional support to business users, mainly in North America, but also worldwide.
  • Identify, resolve, and monitor production incidents, in consultation with the application production support team, business users, infrastructure teams and internal and external support teams.
  • Diagnose and resolve data processing problems.
  • Support technical and business analysts in defining application production problems.
  • Participate in technical analyses, obtaining information on requirements and user acceptance testing for changes in the field of application production support.
  • Participate in disaster recovery trials (evening and weekend work).
  • Support changes in production environments (evening and weekend work).
  • Work with the development team and suppliers to provide temporary solutions and upgrade application platform software.
  • Analyze and improve existing procedures and tasks.
  • Improve the implementation of the Dynatrace service monitoring tool and make missing checks on automation and applications.
  • Analyze and suggest improvements to our current production monitoring and warning process.
  • Maintain existing production-related procedures, processes and tools with a view to improving their efficiency and enabling the Applications Production Support, Montreal World Markets team to perform more value-added tasks.

The strengths and skills that will help you succeed

  • Technical and functional support experience in an environment in contact with clients
  • Around 7 years of practice in a production environment, preferable in the financial field
  • Highly organized with the ability to manage a heavy workload in a dynamic environment.
  • Good technical understanding of SQL; ability to carry out research using descriptive data and to provide updates as necessary
  • Knowledge of scripting languages
  • Excellent written and oral communication skills
  • Analytical, documentation and problem solving skills
  • Good organizational skills; concern for customer service
  • Experience in the financial domain
  • Knowledge of Unix and Linux
  • Ability to work in teams and take initiative
  • Excellent knowledge of financial products and trade lifecycle
  • Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English is required.

What’s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements, such as remote working up to 50% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

  • We will review candidates as they apply, so don’t wait to submit your application;
  • BNP Paribas is committed to accessibility and inclusion. If you need any accommodation during the recruitment process, you can contact accessibility [at] us.bnpparibas (dot) com
  • You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).

To learn more about our DE&I commitments, click here

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

  • Montreal’s Top Employers 2024
  • Canada’s Best Diversity Employers 2024
  • Women in Governance  – Parity certified -  Platinum certification
  • Pride at Work Canada
  • Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
  • Part of Les Affaires top 300 companies in Quebec
  • Synclusiv
  • Ready, Willing and Able
  • Autisme sans Limites
  • LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers

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BNP Paribas is not just a financial services group. We’re also a tech company. Information systems, data and tools are central to our DNA, and offer a very broad range of career opportunities!

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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?

BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...

  • What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

Find out more