Production Support/SRE - Camunda CoE

Job Title: Camunda Support Engineer/SR

Department: CEFS IT

About Business line/Function: CEFS

Position Purpose: 

Responsibilities

Direct Responsibilities

·       Provide L1 Production Support for the Camunda platform

·       Automate away toil using a combination of scripting, tooling, and process improvements

·       Drive transformation strategies involving infrastructure / platform hygiene

·       Implementing new technologies or processes to improve efficiency and reduce costs e.g.:- CI/CD implementation

·       Monitoring system performance and capacity levels to ensure high availability of applications with minimal downtime

·       Investigating any service disruptions or other service issues to identify their causes

·       Performing regular audits of computer systems to check for signs of degradation or malfunction

·       Developing and implementing new methods of measuring service quality and customer satisfaction

·       Conducting capacity planning to ensure that new technologies can be accommodated without impacting existing users

·       Conducting post-mortem examinations of failed systems to identify and address root cause

·       Drive various Automation, Monitoring & Tooling common purpose initiatives across CEFS APS and other teams within CIB APS

·       Accountable for generation, reporting and improvements of various Production KPIs, SLAs and dashboards for APS teams

·       Accountable for improvements in service and presentations for all governances and steering committees

Contributing Responsibilities

·       Accountable for maintenance and improvement of IT continuity plans (ICP)

·       Steer the new application and major development technical feedback and participating in ITSVC

·       Lead platform validation and any performance tuning opportunities

·       Accountable for Obsolescence and Vulnerability management

Technical & Behavioral Competencies

·       Strong knowledge of cloud computing, K8s

·       Strong knowledge on Unix/Windows and Oracle/SQL

·       Strong knowledge of Service Management process (Incident, Problem, Change)

·       Strong knowledge of active monitoring and alerting tools e.g.:- Dynatrace

·       Strong knowledge of Log aggregators/BIs tools i.e., Splunk/ELK, Power BI, Grafana

·       Strong knowledge of Scripting or Ansible or Python etc.

Specific Qualifications:

Engineering Degree in Computer Science/MIS

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• • Infrastructure
  • Unix
  • Dynatrace
  • Python

Behavioral Skills: 

• • Communication 
  • Critical Thinking
  • Active Listening
  • Quick Learning

Education Level: Engineering Degree in Computer Science/MIS

Location: Bangalore, India

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.