Job Title: IT PMO
Department: ISPL Cardif IT
About Business line/Function:
BNP Paribas Cardif is a world leader in bancassurance partnerships, providing its customers with products and services that let them realise their goals while protecting themselves from unforeseen events. BNP Paribas Cardif is committed to having a positive impact on society and to making insurance more accessible. A subsidiary of BNP Paribas, the insurer has a unique business model anchored in partnerships. It creates solutions for more than 500 partner distributors in a variety of sectors – including banks and financial institutions, automotive sector companies, retailers and telecommunications companies – as well as for financial advisors and brokers who market the products to their customers. With a presence in 30 countries and strong positions in Europe, Asia and Latin America, BNP Paribas Cardif is a global specialist in personal insurance, the world leader in creditor insurance and a major contributor to financing for the real economy. With 9,000 employees worldwide, BNP Paribas Cardif had gross written premiums of €40.5 billion in 2025.
BNP Paribas Cardif IT is a global organization with about 3000 IT staff across Europe, Latin America and Asia. Its mission is to drive and support our business strategy across all regions by leading digital transformation and delivering secure, resilient, and scalable industrial technology solutions. It is committed to enabling innovation, strengthening cyber resilience, and fostering collaboration and diversity across markets and teams to create exceptional value for our customers and partners, and ensure sustainable growth for BNP Paribas Cardif at the global scale.
Position Purpose: The IT PMO will serve as the central coordination hub for a major IT sourcing initiative. This is not a traditional administrative role; you will be the "glue" between onshore business requirements and offshore execution. Your primary mission is to ensure the successful scaling of our India-based technical teams by managing the end-to-end talent acquisition lifecycle, monitoring ISPL performance, and providing real-time visibility into project health through advanced data analytics.
Responsibilities
Direct Responsibilities
A. Recruitment & Onboarding Execution
- Demand Translation: Convert onshore technical requirements into detailed hiring plans (profile, timing, and priority).
- Talent Coordination: Orchestrate the end-to-end recruitment workflow within ISPL (screening, interviews, and offers) to ensure a seamless talent pipeline.
- Onboarding Management: Support the rapid onboarding of resources to meet project ramp-up needs and ensure "day-one" readiness.
B. Capacity, Skills & Readiness Tracking
- Ramp-up Monitoring: Track headcount growth and skill acquisition against the project trajectory.
- Gap Analysis: Identify skill shortages or capacity bottlenecks and develop proactive mitigation plans.
- Corrective Action: Trigger immediate operational interventions when delivery readiness or resource availability is at risk.
C. Performance & Delivery Governance
- KPI & Dashboard Management: Define and maintain operational KPIs (Quality, Productivity, Delivery Stability) and provide real-time visibility through automated dashboards.
- Post-Transfer Stabilization: Monitor the performance of transferred activities to ensure the new setup meets expected efficiency and stability levels.
- Continuous Improvement: Identify bottleneck processes in the transition and drive continuous improvement actions.
D. Operational Vendor Coordination
- Execution Follow-up: Coordinate with vendors on a day-to-day basis regarding resource availability and delivery milestones.
- Operational Escalation: Escalate execution-related issues (not commercial) that impact project timelines or delivery quality.
Technical & Behavioral Competencies
- Project Management Frameworks: Strong understanding of Agile (Scrum/Kanban) and Waterfall methodologies.
- IT Governance & Compliance: Familiarity with ITIL processes and the importance of cybersecurity/risk management within an IT organizational structure.
- Data Analytics & Visualization: Proficiency in creating sophisticated dashboards (e.g., PowerBI, advanced Excel) to transform raw data into strategic insights.
- Resource & Asset Management: Understanding of the lifecycle of IT human capital and technical assets.
Specific Qualifications:
- Cross-Border Coordination: Proven ability to manage stakeholders across different time zones and cultural contexts.
- Vendor Management: Experience in managing external service providers and ensuring accountability.
- Stakeholder Management: Ability to navigate complex organizational hierarchies and communicate effectively with both technical leads and HR professionals.
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
· Project Management (Agile/Waterfall)
· Advanced Excel
· PowerBI
· Resource/Capacity Planning
· Understanding of the SDLC and ITIL frameworks
Behavioral Skills:
· Cross-Cultural Intelligence
· Proactive Problem-Solving
· Extreme Attention to Detail
· Organizational Agility
· High Stakeholder Engagement
Education Level: Bachelor’s degree in Business Administration, IT Management, or a related field.
Experience: 10+ years of experience in a PMO or Project Coordination role, ideally within a large-scale IT outsourcing or global shared services environment.
Location: Chennai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
