Head of Cash Management Servicing Iberia BNP Paribas
BNP Paribas is a leading European bank in terms of Cash management activity.
Cash Management Servicing represents a key business of CIB involving different poles of BNPP and relying on several teams all along the value chain. This is an activity acting for corporate clients in respect to their cash management services and products.
CIB Cash management’s objective is to be first in terms of quality of service, keeping the client at the heart of our activity and ensuring customers’ satisfaction.
EMEA CIB Cash Management Servicing organization started its transformation journey and a new model has been defined to support business ambition.
To accompany and monitor this transformation in a stimulating environment, we are looking for Leaders to join this pan-European challenge, managing Servicing teams, accompanying the new organisation implementation, based on new skills, new processes and on a new IT set-up.
You will work closely with the business and Sales (Cash Management, Relationship Manager, Business Manager, Local Product offer manager, etc. ), products teams (Cash Management payments and collection, Liquidity management, e-banking, etc ), and with EMEA Teams Hub.
Mission
:
As Head of local Servicing your role is to guarantee the timely delivery of Cash Management Servicing activities for all Corporate Clients. You lead teams of analysts, account managers and local ebanking specialists who ensure the efficient delivery of high quality service to clients in the management of their current accounts and Cash Management servives.
You will leverage all BNP Paribas capabilities to ensure the most appropriate solutions are offered to our clients with the highest ethic and conduct standards. You will also be responsible to implement the Cash Management Servicing strategy locally to contribute to position BNPP as a global leader for Cash Management expertise and knowledge in the market.
Responsibilities:
- Management Overview
- Manage the day‐to‐day activities ensuring, targets are achieved and contribute to the performance of Servicing services. Analyse and monitor team activity and report accordingly.
- Ensure the management of teams performance, mentoring and resourcing to maintain a best in class service.
- Engage and collaborate with all Support & Servicing teams (e.g. Local Ops , Lisbon Servicing teams ,etc.) with aim to improve coordination & communication
- Ensure teams organization and governance are relevant by organizing regular team meetings to encourage exchange of ideas and monitor projects and initiatives
- Ensure close collaboration with EMEA CM Servicing Head to accompany the new organisation implementation and to run the activity efficiently within the whole CM servicing ecosystem
- Develop quality of service
- Maintain regular communication with clients, team leaders to keep them advised of progress with service delivery and any other material issues arising
- Ensure clients’ satisfaction during the whole implementation, post-implementation & maintenance and Daily Servicing processes
- Initiate changes to improve productivity and quality or reduce operational risk
- Implement the Cash Management Servicing strategy locally to ensure a best in class service
- Risk monitoring and control
- Design, implement and maintain an optimal control framework to ensure reliability and traceability of the work done
- Ensure all controls, procedures and risk assessments reviewed and validated annually and define control plans to mitigate risks
- Risk control: ensure all incidents are tracked and monitored on the relevant system
- Ensure risk associated with the teams activity is assessed and validated with in accordance with the risk RCSA process
- Define, implement and maintain activity metrics and reporting
- Ensure productivity and quality control by implementing and monitoring relevant KPIs and KQIs
- Report encountered issues and achievements to Management, and input the relevant items in the internal reporting tools
- Ensure action plan is defined and implemented to improve service based on indicator results
- Ensure Team development
- Perform regular review on teams performance and fomalise these through 1-2-1 and semi annual and annual reviews
- Set Objectives which are measurable and deliverable – monitored by the team manager alongside performance review
- Contribute to Cash Management Servicing transformation to implement successfully the target model and ensure change management within the teams
- Define, review and roll-out training plan to continue to develop teams members
BENEFITS
- Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries
- Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity)
- Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities
- Flexible compensation plan
- Hybrid telecommuting model (50%)
- 31 vacation days
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
