Job Title: Head - IT Factories
Department: CIO Office
Position Purpose:
Lead the IT Factories pillar – from strategy to delivery – by designing, building and operating a suite of internal technology for technology applications that embed security by design, control by design and AI by design. The role is responsible for:
• Defining the technical roadmap and governance model for the pillar.
• Establishing repeatable, audit ready processes covering the full application lifecycle (requirements → design → develop → test → release → production support).
• Delivering high impact solutions for IT Asset Management, Access Rights Governance, Third Party connectivity, Open Share Services, Granular Reporting & Dashboarding – and any other “IT for IT” needs that emerge.
• Building a platform engineer DNA (DevOps, CI/CD) and championing a culture of automation, efficiency and continuous improvement.
• Acting as the primary technical liaison for on shore partners (Paris, London, New York, HK, Singapore etc.) and for the wider ISPL technology community.
Responsibilities
Direct Responsibilities
Strategic planning and vision :
• Anticipate, plan and deliver technology solutions that meet client & organizational expectations.
• Define a 3 year architecture roadmap (cloud native, AI/ML, security, observability).
• Co-design with IT consumers the most efficient process factoring operational reality
• Align pillar goals with the Group wide ISPL strategy and security policies.
• Build transparent, collaborative relationships with on shore CIB & ISPL process owners.
• Keep global partners informed of initiatives, road maps, and risk mitigation actions.
• Act as the technical “Go to value add” advisor for strategic IT for IT needs.
Delivery and operations:
• Responsible for the stability, resilience and robustness of the platform/ organization
• Responsible for technology within scope and consulted for shared technology projects at the territory level
• Promote efficiencies, collaboration, innovation and new ways of working in line with the organization’s vision.
• Ensure continuous delivery of technical services through oversight of service level agreements with end users and monitoring of systems, programs etc.
• Monitor the governance per the respective SLAs
• Monitor project and operational risks; apply mitigation plans and escalate per the matrix.
• Embed security by design (threat modeling, zero trust IAM, data privacy) and control by design (audit trails, RBAC, configuration as code).
• Work closely with the Group Information Security function to enforce policies and manage vulnerabilities.
Software Engineering Excellence:
• Build/re engineer applications with AI by design (model driven alerts, predictive asset life cycle, intelligent recommendation).
• Build a team with platform engineer DNA – DevOps, GitOps, IaC, observability, MLOps pipelines.
• Manage technology obsolescence and vulnerability remediation as a core activity for scope applications.
Cost & Budget Management:
• Institute controls & monitor costs & efforts across the scope. Ensure alignment with onshore counterparts.
• Contribute as an expert & value-add to strategic needs of the Group
• Manage the budgets and expenses for scope
• Define, communicate & enforce corporate procedures, policies, risk and controls, compliance guidelines and quality standards for the technology organization
Process, Compliance & Governance:
• Implement strong processes that enhance Quality, Productivity and Transparency of delivery
• Advocate use of tools & procedures that enhances reliability & quality
• Comply with the governance framework with a focus on efficiency
• Drive quarterly governance Steering committees with Group stakeholders as well as ISPL CIO and ISPL CEO
• Design and continuously improve end to end ADM/APS processes (CMMI 3+).
• Ensure all solutions meet audit, regulatory (GDPR, local banking) and BNP Paribas security frameworks).
• Champion tools & practices that increase quality, productivity and transparency (static code analysis, SAST/DAST, automated compliance gates).
• Work with the central 1LoD and 2LoD teams to ensure all controls are in place
• Lead and oversee automated scanning initiatives to continuously discover and inventory IT assets, identify vulnerabilities, and ensure timely remediation; integrate scanning results into the overall risk management and change control processes.
People Development:
• Fosters an environment that encourages teamwork, open-mindedness, creativity, agility and innovation
• Develop and maintain an effective organization to be able to cater to business needs
• Promote and contribute to Management priorities /streams/ workgroups
• Promote diversity, CSR and related initiatives, promote mobility and monitor attrition
• Build an atmosphere of trust, inclusion& entrepreneurship
Business Continuity
• Fully accountable for overseeing business continuity strategies, plans & solutions for the department
• Mobilize teams to actively participate in awareness sessions, training and tests.
• Define & implement proper permanent controls on BCP activities within scope
Location: Mumbai / Bengaluru
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
