Dealer Account Manager
Swindon – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.
About the role
An exciting opportunity has become available in our well-established Retail Dealer services team. As a Dealer Account Manager, you will be working alongside our internal and external sales functions to support our customers/dealers on all aspects of their renewal journey.
This role will involve an element of selling as well as Account Management but is ultimately about relationship building. Our internal acquisition executives will rely on you to support them and become their day-to-day facilitator whilst they focus on renewing our customers in line with our sales processes. This role will be challenging but rewarding for the right person.
Some of your key responsibilities will include:
- Build strong relationships with Dealers and Customers, identifying opportunities to upsell and add value at every step.
- Take charge of key processes in our Quote to Delivery journey, ensuring a smooth, consistent customer experience.
- Champion consistency by driving the standardisation of service delivery across our product and service offerings.
- Spot opportunities for improvement and lead the way in implementing smart, innovative process enhancements.
- From core processes to customer feedback, you’ll take full responsibility—resolving issues swiftly, staying on top of SLAs, and keeping us fully compliant with industry regulations.
What we’re looking for
We are looking for an enthusiastic and confident individual who possesses an attention to detail. You will have an excellent telephone manner, thrive working in a fast-paced environment and be used to taking ownership of all that is thrown at you whilst demonstrating complete professionalism and tact.
You’ll also be able to demonstrate:
- Confident communication (verbal & written)
- The ability to multitask
- A keen eye for detail
- Comfortable with teamwork and being part of a team
- Uncompromising customer focus
- Professional but personal people skills
The package
We offer a basic starting salary of up to £30,000, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension with up to 10% employer contribution
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview with our Talent Acquisition team
- 1-hour interview with the hiring panel, which will include a competency-based interview
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
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