Core Data Executive
Swindon – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.
About the role
In this fast-paced role you will be responsible for ensuring that our customer, supplier and partner data is stored and updated in a timely way. Your typical day will vary, but in a nutshell you’ll be dealing with the core data relating to novations, online support, and onboarding customers (retail and corporate).
Although this is a back office role, you’ll communicate with internal and external customers via email and telephone. You’ll pride yourself on providing an excellent service to all stakeholders, so you’ll be able to build relationships with ease.
You can expect to receive a range of queries, including those relating to service issues, account maintenance, complaints and creation of driver profiles. This is a very full on and fast-paced position, and you’ll be given full training to deal with any query that may come your way.
Attention to detail is key, you’ll be switching between tasks at a fast pace and have the ability to adhere to policies as you work. Working across multiple systems, you’ll be able to take ownership and complete tasks both individually and in collaboration with others.
Some of your key responsibilities will include:
- Onboarding new customers, ensuring their data is keyed into the system accurately
- Liaise with internal teams regarding data queries, making sure customers are kept in the loop
- Monitoring current driver profiles, and keying any changes that come in with haste
What we’re looking for
To be successful in this role you’ll be a true team player. You’ll be able to navigate new systems quickly and will have the desire to learn new skills. It’s vital that you have excellent communication skills, and the ability to adapt to your audience in written and verbal format.
You’ll also be able to demonstrate:
- Excellent communication skills
- The ability to be flexible in your approach
- Customer experience focus
- Able to keep up with varied, fast paced environment
- Able to take ownership and complete tasks in a timely way
- Understand the importance of working collaboratively in a team
The package
We offer a basic starting salary of £24,500, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview our Talent Acquisition team
- On-site interview
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
