Client Account Management Specialist
ABOUT THE JOB
As a Client Account Management Specialist, you will serve as a key point of contact for our international clients, ensuring seamless service delivery and high satisfaction levels. Your role is vital in maintaining strong client relationships and driving continuous improvement within our operational processes.
KEY RESPONSIBILITIES
- Communicate with clients and all involved parties to deliver required services
- Provide day‑to‑day support by managing client accounts, handling queries, and ensuring the expected service level is consistently met.
- Participate in client and third‑party meetings to confirm satisfaction, gather feedback, and identify improvement opportunities
- Help create and maintain team procedures and checklists to eliminate gaps and discrepancies in our processes
- Participates in process enhancement to ensure proper delivery of services
PROFILE & SKILLS
- Minimum 2 years of experience in a corporate environment, preferably within the financial sector.
- English – C1 level (written & spoken) – ability to communicate fluently with international clients (German language skills – a plus )
- Proven ability to work under pressure and meet tight deadlines while maintaining quality.
- High responsibility, attention to detail, and strong problem‑solving skills.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
- Strong interpersonal skills and a customer‑centric mindset.
WHAT WE OFFER:
- Hybrid work mode, 50% working from home within a month
- Equivalent for remote work expenses (120 PLN per month)
- Stable employment in the international company
- Fully paid private medical care for employee
- Pre-paid lunch card
- Employee Pension Plan
- Co-financed Multisport Card
- MyBenefit Cafeteria Platform
- Life insurance
- Car parking availability in the office building
- Trainings and development opportunities
- Starts on a fixed‑term contract; later possibility to change to permanent.
WHY JOIN BNP PARIBAS?
We are BNP Paribas S.A. (Branch in Poland), a part of BNP Paribas Group with 200years of experience in banking. Since 2008, we are at the heart of Warsaw, and now we are also in Krakow. As Corporate and Institutional Banking(CIB), we offer financial solutions for corporate and institutional clients in a number of locations globally. Our Securities Services business line is a multi-asset servicing specialist. We are an exciting, dynamic, and growing operations centre; therefore, we are looking for candidates who are willing to be a vital part of the expansion of BNP Paribas’ operational scope in Poland. It’s our values that drive us forward and are a cornerstone of our business. We rely on our strengths, which include stability, responsibility, expertise, and being a good place to work.
READY TO MAKE A DIFFERENCE?
RECRUITMENT PROCESS
- HR screening call – 15 min
- Business interview / Technical interview / case study interview – with the hiring manager + future teammates
- Final interview with HR
- Offer & onboarding
Recruitment process may differ depending on the position.
If the offer sounds interesting to you - please be invited to apply with your resume in English.
