CALL CENTRE ADMINISTRATOR
BNP PARIBAS Cardif Bulgaria, operating in Sofia as 2 branches of Cardif Assurances Risques Divers SA and Cardif Assurances Vie SA, France is looking for a professional to take the position of CALL CENTRE ADMINISTRATOR.
Main Job Tasks and Responsibilities
- deal directly with customers either by telephone, electronically or face to face;
- respond promptly to customer inquiries;
- handle and resolve customer complaints;
- obtain and evaluate all relevant information to handle inquiries and complaints;
- perform customer verifications;
- process orders, forms, applications and requests;
- direct requests and unresolved issues to the designated resource;
- record details of inquiries, comments and complaints;
- record details of actions taken;
- manage administration of customer documents;
- follow up on customer interactions;
This list is not exhaustive, additional reasonable duties may be required from time to time.
Education and Experience
- minimum general education degree or equivalent or ongoing High school education;
- knowledge of customer service principles and practices;
- knowledge of relevant computer applications;
- knowledge of internal administrative procedures of the Employer;
- insurance product knowledge;
Key Competencies
- problem solving ability;
- customer service background;
- good Communication skills;
- excellent telephone manner and customer-facing skills;
- high standards of accuracy and strong team player
- good knowledge of the business structure and functions of Cardif Bulgaria Branches
- fluent in Local language & English
Engagement with the goals and standards of BNP PARIBAS Cardif Bulgaria.
