As a Business Relationship Manager (BRM), you are CET’s trusted Business Development partner for internal clients. You build strong relationships, understand strategy and priorities, anticipate needs, and keep the service offer aligned with business expectations. You drive service performance and governance, support continuous improvement, and strengthen client satisfaction across Group’s Shared Service Centers.
Key Responsibilities:
- Serve as the primary point of contact for internal clients and key stakeholders
- Build and sustain trusted, long-term stakeholder relationships by developing a strong understanding of each client’s priorities, expectations, and operating model to proactively steer actions.
- Define, track, and report service performance (KPIs, SLAs, and experience metrics) to provide clear outcome visibility.
- Prepare and run service reviews, steering committees, and governance meetings.
- Ensure end-to-end follow-up on actions, and escalate risks and blockers early.
- Capture, structure, and prioritize client demand to support efficient delivery.
- Coordinate with delivery, finance, legal, and HR teams to remove blockers and resolve issues
- Contribute to service roadmaps and continuous improvement to boost quality, efficiency, and client satisfaction.
- Anticipate capacity needs by consolidating demand signals, flagging constraints early, and aligning volumes with delivery capabilities.
What are we looking for:
Required skills & competencies
- Strong stakeholder management skills and a customer-first mindset
- Strong communication skills with the ability to conduct negotiation and facilitate decision making
- Ability to anticipate business needs and strategic evolution
- Good collaboration and influencing skills
- Analytical and problem-solving skills
Experience & qualifications
- Proven experience in Business Relationship Management, Service Delivery, Shared Services, internal consulting, account management, or transformation
- Exposure to complex, international environments is a strong advantage.
- Fluent English is required; additional languages are a plus (German, French, Spanish, Italian).
What we offer
- Benefits Online Platform - customized depending on your needs
- Private Medical Subscription
- Life Insurance
- Annual performance bonus and additional bonuses
- 24 days of annual leave
- Access to training and well-being platforms
- Hybrid way of working
- Various office perks such as massage, weekly fresh fruits, games room, monthly breakfast events and more
Who are we?
We’re part of one of the world’s largest banking groups and we’re leading its best IT and Operations projects.
Central Europe Technologies (CE.T) is an expertise Shared Service Center for BNP Paribas Group, supporting subsidiaries across 19 countries and we are consistently expanding.
Located in Romania, with offices in Bucharest and Brasov, the company brings together over 350 employees, with expertise in a range of technologies (Java, .NET, COBOL, manual & automation testing) and various operational roles (Credit Analysts, System Expert Administrators).
Our culture
We are proud to create, maintain and develop strategic business applications for BNP Paribas Group entities around the world, while keeping a high level of service and providing added value to our customers.
Working in a multicultural environment, we encourage our people to develop their talents and skills, offering various career opportunities and internal mobility programs, within local CE.T teams or in other entities within the Group, both in Romania and abroad.
We value our employees’ experience by keeping a well-balanced environment with flexibility regarding the work schedule and care for everyone’s personal time. We have adopted a hybrid work model, because we firmly believe that social connections consistently enhance the value of our daily activities.
Diversity and inclusion are among our core values, as CE.T is an equal opportunity employer. Therefore, we are committed to ensure employment opportunities are accessible to all, regardless of race, skin color, beliefs, religion, nationality, ethnic background, age, sex, sexual orientation, marital status or political opinions.
