The bank for a changing world

We are looking for

Business Implementation Project Manager

Apply REF: C D000088

Position Purpose

The Business Implementation Project Manager is responsible for the successful delivery of new business and/or client/business change projects. The Project Manager will provide overall project direction, obtaining an understanding of client needs, and leading the planning and execution of the project.  The Project Manager will manage strategic aspects, as well as reviewing/validating/monitoring detailed deliverables and milestones and ensuring risks and issues are assessed, mitigated and addressed.


The Project Manager will also contribute to the development and implementation of project management and client onboarding best practices across the Business Implementation team and organisation.

Key Responsibilities

  • Project planning, management, and control.

  • Direct and indirect management of project resources as required.

  • Managing project risks, issues, interdependencies and quality; and acting as an escalation point for workstream issues.

  • Obtain and document clear and comprehensive project requirements from both the client and business.

  • Managing all changes to requirements through a formally defined scope change process.

  • Measuring, monitoring and reporting on progress at clearly defined points in the process to ensure the project is delivered on time and within budget.

  • Ensuring that all requirements, project plans, and changes to commitments are communicated to all affected team members and stakeholders.

  • Technical Understanding and oversight – utilizing financial services, funds management, custody or back-office administration industry experience and working closely with stakeholders to ensure in-depth understanding of current operating model, processes, end to end operations and IT flow with a focus on operational efficiency.

  • Apply a strong understanding and management of operating model development and process mapping.

  • Undertaking quality reviews of project deliverables to ensure they meet business needs and requirements, and adhere to the methodology, standards, and strategy.

  • Be able to clearly define and apply clear project Roles & Responsibilities across all levels of the project and governance framework.

  • Preparation of Steering Committee papers and reporting to the local management team and other relevant business and client forums.

  • Build and utilize effective business contacts across BNP Paribas both onshore and offshore and utilise these contacts for effective project management and issue resolution.

  • Ensuring the project team complies with relevant BNP project management methodologies, audit, security and compliance requirements.

  • Encouraging effective teamwork through collaboration, enabling the sharing of skills, experience and ideas.
  • Contributing to the development and implementation of project/project management and client onboarding best practices across the Business Implementation team and broader organization

Competencies (Technical / Behavioral)

Project Management:  Be able to apply both Agile and Waterfall methodologies to construct the most efficient and effective project approach; be able to manage and understand requirements of multiple work streams and ensure effective reporting procedures are in place.

Governance:  Apply and demonstrate strong governance principles; be able to develop appropriate and robust governance frameworks to projects; be able to adhere to strong governance even if under significant pressure from senior levels from the business or client; be able to support other project members in applying strong governance principles; ensure effective escalation protocols are in place.

Issue and Risk Identification and Reporting:  Able to identify and report on underlying drivers and root causes of issues and risks and ensure appropriate business attention and escalation of these. 

Communication (Verbal & Written):  Expresses ideas effectively in a clear, concise and open manner appropriate for both individual and group situations.  Listens effectively and identifies / responds to subtle verbal and non-verbal cues from others.  Communicates effectively in written form.  Expresses ideas clearly with appropriate organisation and structure, correct grammar, and language or terminology that is adjusted to the characteristics and needs of the audience.

Leadership:  Uses appropriate interpersonal styles and methods to inspire and guide individuals in a manner that provides clarity and direction and fosters loyalty and commitment.  Rewards and recognises effort and achievement.

Delegation:  Enlists the talents of others to help meet objectives; allocates important activities and sufficient autonomy for others to exercise judgement and make decisions within their authority level; establishes procedures to monitor results of delegation.

Develops & Maintain Relationships:  Builds and maintains mutually beneficial, collaborative relationships with business partners and stakeholders based on BNP’s values. Uses effective strategies to win others over and exhibits persuasive representation of team and business objectives.

Decision Making:  Decides on and commits to a course of action in a timely manner having sought and evaluated a range of alternatives from knowledge, experience and insights, taking into consideration resources, constraints, ethics and organisational values.        

Managing Budgets & Cost Control:  Utilises knowledge of budgeting processes, including the allocation and monitoring of costs and revenues to advise or take corrective action.

Strategic Focus - The ability to consider competing conceptual or real elements and factors in finding solutions, to think laterally and to focus on potential outcomes before determining the best course of action.

Resilience: Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others.  Maintains effectiveness in uncertain or ambiguous situations.

Negotiation & Conflict Resolution: Negotiates & mediates sound agreements in situations where there is disagreements or differences in interests.

Business Pragmatism: Be able to assess and resolve conflicts, issues and change requests with strong business acumen and a risk management mindset.

Qualifications and Experience

The Project Manager will have recent Financial Services sector exposure along with experience in onboarding clients into a full service custodial and administration relationship and delivering business change projects. They will possess strong influencing, leadership, project management and governance skills. Proven ability to keep a project on track and lead / motivate teams is essential. Minimum 10 years industry experience and 5 years experience in Project Management.


  • Proven experience managing business change projects, project delivery and client onboarding.

  • Demonstrated ability to work with senior management, stakeholders of all levels and clients.

  • Ability to negotiate and influence key stakeholders and project sponsors.

  • Excellent interpersonal skills.

  • Ability to work within a dynamic team-orientated environment

  • Self-directed/proactive.

  • Experience in the financial services industry, preferably with specific technical knowledge of Fund Accounting and Unit Pricing, Investment Administration & Custody


  • Degree qualified in Business, Accounting or a related discipline.
  • Project Management qualifications.
Primary Location: AU-NSW-SydneyJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Other Degrees / Certifications / Vocational, Technical or Professional QualificationsExperience Level: Not Indicated Behavioural competency: Ability to collaborate / Teamwork, Organizational skills, Resilience, Ability to share / pass on knowledge, Critical thinking, Communication skills - oral & writtenTransversal competency: Analytical Ability, Ability to develop and adapt a process , Ability to manage a projectReference: C D000088