Business Analyst

Job Title: Business Analyst

Department: ETO Strategic Protection Platform (IT Tribe Business Platforms)

About Business line/Function: 

BNP Paribas Cardif is a world leader in bancassurance partnerships, providing its customers with products and services that let them realise their goals while protecting themselves from unforeseen events. BNP Paribas Cardif is committed to having a positive impact on society and to making insurance more accessible. A subsidiary of BNP Paribas, the insurer has a unique business model anchored in partnerships. It creates solutions for more than 500 partner distributors in a variety of sectors – including banks and financial institutions, automotive sector companies, retailers and telecommunications companies – as well as for financial advisors and brokers who market the products to their customers. With a presence in 30 countries and strong positions in Europe, Asia and Latin America, BNP Paribas Cardif is a global specialist in personal insurance, the world leader in creditor insurance and a major contributor to financing for the real economy. With 9,000 employees worldwide, BNP Paribas Cardif had gross written premiums of €40.5 billion in 2025.

BNP Paribas Cardif IT is a global organization with about 3000 IT staff across Europe, Latin America and Asia. Its mission is to drive and support our business strategy across all regions by leading digital transformation and delivering secure, resilient, and scalable industrial technology solutions. It is committed to enabling innovation, strengthening cyber resilience, and fostering collaboration and diversity across markets and teams to create exceptional value for our customers and partners, and ensure sustainable growth for BNP Paribas Cardif at the global scale.

Position Purpose: 

The Business Analyst plays a critical role in insurance transformation programs, primarily focused on protection insurance. Acting as a functional bridge between business stakeholders and technical teams, this role ensures that business requirements are clearly defined, structured, and aligned with the EIKO platform’s standard capabilities.

The Business Analyst captures, analyzes, and formalizes business needs while collaborating with Solution Architects (who own solution design) and Tech Leads (who handle technical implementation). The goal is to deliver high-quality, compliant, and business-aligned solutions that meet strategic objectives.

Key Focus Areas:

✔ Business Requirements – Structuring needs across policy, claims, billing, and distribution.

✔ Gap Analysis – Balancing global EIKO-platform standards with local business requirements.

✔ Agile Collaboration – Supporting Product Owners and development teams in sprint execution.

✔ Documentation & Testing – Ensuring traceability and functional validation.

Responsibilities

Direct Responsibilities

1. Business Requirements & Analysis

• Elicit and document business requirements through workshops, interviews, and process reviews with stakeholders (underwriting, claims, billing, distribution).
• Structure requirements into epics, features, and user stories (JIRA/Confluence) with clear acceptance criteria.
• Validate completeness and consistency of requirements, ensuring they are unambiguous and testable.
• Prioritize backlog items in collaboration with Product Owners, using techniques like MoSCoW or RICE scoring.
• Challenge business needs to identify true value vs. "nice-to-have" features.
• Tools & Methods:
  • Workshops (e.g., story mapping, process modeling).
  • Documentation (Confluence, Word, Excel).
  • Prioritization Frameworks (MoSCoW, RICE, WSJF).

2. Gap Analysis & Solution Alignment

• Conduct detailed gap analysis between business needs and EIKO standard capabilities, identifying:
  • Functional gaps (e.g., local underwriting rules vs. global standards).
  • Process gaps (e.g., workflow deviations).
• Document "Adopt vs. Adapt" recommendations with cost-benefit analysis (effort vs. business value).
• Collaborate with Solution Architects to:
  • Assess technical feasibility of customizations.
  • Propose alternative solutions if requirements deviate from EIKO standards.
• Escalate critical gaps to governance bodies for decision-making.
• Deliverables:
  • Gap Analysis Reports (with scoring matrices).
  • Impact Assessments (business, technical, operational).
  • Decision Papers for governance review.

3. Functional Collaboration & Agile Delivery

• Participate in Agile/SAFe ceremonies:
  • Refinement – Clarify user stories with Dev/Test teams.
  • Sprint Planning – Assist in effort estimation.
  • Demos – Validate deliverables against business expectations.
  • Retrospectives – Provide functional feedback.
• Support development teams during:
  • Design (review wireframes, business rules).
  • Build (clarify functional queries).
  • Test (prepare UAT test cases).
• Act as a SME (Subject Matter Expert) for insurance processes (policy, claims, billing).
• Facilitate conflict resolution between business and technical constraints.

4. Documentation & Quality Assurance

• Produce high-quality functional specifications:
  • Process flows (BPMN, UML).
  • User stories (with acceptance criteria).
  • Business rules documentation.
• Ensure end-to-end traceability from requirements to delivery (using DOORS, Xray, or JIRA).
• Contribute to testing:
  • Define UAT test scenarios.
  • Support business users during test execution.
  • Triage defects and validate fixes.

5. Business Analyst Training Path to be completed:

• Complete EIS University learning paths for business analyst
• Maintain relevant certifications (e.g., CBAP, CCBA, SAFe Product Owner).
• Stay updated on:
  • Insurance regulations (Solvency II, GDPR).
  • Industry trends (InsurTech, digital underwriting).
• Share knowledge through communities of practice (e.g., BA guilds).

Technical & Behavioral Competencies

Specific Qualifications:

Minimum 5 years of experience in Business Analysis, with a focus on:

• Insurance transformation programs (protection, P&C, health).
• Core system implementations (Guidewire, Duck Creek, Salesforce or similar).

Proven track record in:

• Requirements elicitation & management.
• Gap analysis for standardized platforms.
• Agile/SAFe delivery models.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• Business Analysis: Requirements elicitation, process modeling (BPMN), gap analysis.
• Insurance Knowledge: Underwriting, policy administration, claims, billing, distribution.
• Agile/SAFe: User story writing, backlog refinement, sprint ceremonies.
• Tools: JIRA, Confluence, DOORS, Xray, Excel (advanced), SQL (basic).
• Documentation: Functional specs, test cases, traceability matrices.

Soft Skills:

· Analytical & Structured Thinking – Ability to break down complex problems.

· Stakeholder Management – Bridge between business and IT with clear communication.

· Proactive & Solution-Oriented – Propose practical alternatives when constraints arise.

· Attention to Detail – Ensure accuracy in requirements and documentation.

Nice-to-Have (Differentiators):

· Certifications: CBAP, CCBA, SAFe PO/PM.

· Technical Skills: Basic SQL/Python for data analysis.

· Industry Experience: Former underwriter, claims adjuster, or insurance operations role.

· Language Skills: Multilingual if possible (B2-C1 written and spoken English mandatory, Spanish and French a plus).

Education Level:  Master Degree or equivalent

Location: Chennai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.