Job Title: Software Analyst
Department: CIB ITO Production
About Business line/Function: LO&IT
LO&IT develop, support and maintain more than 30 applications for diverse internal clients of BNP Paribas CIB (Corporate & Institutional Banking), using a range of technologies and compliance frameworks. The team operates from London, Mumbai and Madrid. A dedicated Application Production Support group (LAS APS) assists end‑users and ensures high‑quality service, security, monitoring and reporting for the bank's operations globally.
Supported applications span Tier‑1 corporate banking and finance platforms, security tools, governance solutions, business continuity, facilities management and compliance systems. Team members work with core technologies such as Windows, .NET, SQL Server, Autosys, SSIS/SSRS and Power BI, as well as various third‑party products, from offices in London, Mumbai and Madrid. They bring deep expertise in particular stacks, are expected to acquire new skills through mentoring and internal or external training and continuously propose enhancements today.
Position Purpose:
This role provides application production support predominantly L2 for territory and banking applications based in London along with occasional L1 duties for supporting UK Payment streams. It sits within a distributed team called LAS APS operating from London, Mumbai and Madrid.
The desired position will mainly serve UK users and collaborate closely with Development (ADM), Business Analysts, and other Production Support (APS) and infrastructure teams across London, Paris, Madrid, Brussels, Mumbai and Bangalore.
Key expectations include flexibility to cover normal shift along with standard UK shifts, weekday on‑call duties, occasional weekend support for maintenance and DR exercises, holiday coverage (on rotational basis), excellent communication and teamwork; and strict adherence to governance and compliance standards.
Responsibilities
Direct Responsibilities
• L2 Production Support for territory and banking applications ensuring uninterrupted service continuity.
• L1 production support for core payment systems and UK payment streams (CHAPS, BACS, FPS etc.), handling end‑user inquiries and incident communications etc.
• Incident, Problem and Change management as per adherence to ITIL best‑practice processes and predefined procedures
• Collaborate with infrastructure and specialist technical teams to investigate complex issues, coordinate regarding maintenance and change‑related activities.
• Monitor critical business processes, systems, and payment flows using predefined health checks, monitoring tools etc.
• Availability in multiple shifts (Regular and UK), on call support for weekday, occasional weekend & holiday support coverage for Mumbai holidays (rotational basis).
• Coordination with ADM team (L3) and Business Analysts for incident troubleshooting (when applicable) and problem ticket prioritization.
Contributing Responsibilities
- Active Involvement in projects
- Contribution in projects specific to our area or group driven . Examples : obsolescence management, vulnerability remediation, and other application‑life‑cycle improvements.
- Project/Stream Lead in production specific projects: For example: Capacity management, Backup Recovery Test (BRT), Liveplay exercises…
- Business Continuity & Disaster Recovery – assist in DR exercises, live‑play simulations, and related BCP tasks; help capture lessons learned and apply them to future runs.
- Documentation & Knowledge Management – create and maintain up‑to‑date run‑books, SOPs, and knowledge‑base articles; ensure information is easily reusable by the team.
- Process improvement & knowledge sharing – identify opportunities to streamline processes/procedures, propose enhancements, and mentor peers through informal coaching or formal training sessions.
Technical & Behavioral Competencies
· Proven experience in production support
· Advanced analytical and troubleshooting skills
· Skilled at handling pressure, prioritizing and multitasking.
· Capable of leading and taking initiative.
· Effective communicator with solid interpersonal and relationship building abilities
· Capable of producing clear, high-quality documentation
· Acts as a role model, promoting a culture of professionalism and integrity
· Demonstrates flexibility and adaptability in dynamic settings
Specific Qualifications:
· Strong track record of leading APS initiatives/projects like Obsolescence management, capacity management etc.
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
- Windows Server and IIS
- C# and .NET (Novice)
- MS SQL Server
- PowerBI (Good to have)
- SSRS/SSIS (Good to have)
- Autosys
- Dynatrace (Good to have)
- Service Now tool and JIRA
Behavioral Skills:
- Team Player
- Analytical Ability
- Communication
- Decision Making
- Problem Solving Attitude
- Being Persistent and resilient
Education Level: Bachelor’s degree or equivalent
Location: Mumbai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
