Job Title: Assistant Manager – KYC Data Quality
Department: ISPL CEFS KYC Operations
About Business line/Function:
The KYC Due Diligence team in ISPL is responsible for the Preparation of files due for periodic reviews (Recertification) for existing customers and (Onboarding) for new clients of BNP Paribas across multiple countries across APAC, EMEA and America. It is extended team working with onshore counterpart to support completion of KYC on all existing and new clients of BNP Paribas.
Position Purpose:
The KYC Due Diligence team in ISPL is responsible for the Preparation of files due for periodic reviews (Recertification) for existing customers and (Onboarding) for new clients of BNP Paribas across multiple countries across APAC, EMEA and America. It is extended team working with onshore counterpart to support completion of KYC on all existing and new clients of BNP Paribas.
Responsibilities
Direct Responsibilities
The Data Quality Officer is the first‑line owner of the Issue & Management of Remediation (IMR) process for KYC data‑quality incidents across all BNPP entities. Working from the GQM central team, the DQA centralizes, assigns, tracks, escalates and closes data‑quality issues, liaising daily with regional KYC Due‑Diligence teams, IT, and the KYC QARC. The role is pivotal in turning raw data‑breaks into actionable remediation plans, ensuring compliance, and protecting the Group’s risk‑profile
1
Centralize data‑quality issues
• Monitor the IMR log/dashboard ( refreshed weekly) to capture new data breaks. <br>• Maintain a master register of all open issues.
2
Assign & follow‑up issues
• Allocate each issue to the appropriate KYC Due‑Diligence Team or stakeholder.
• Conduct root‑cause analysis (IT feed bugs, manual data entry errors, SOP gaps, FSO guideline mis‑alignment).
• Perform impact assessments (risk, regulatory, financial).
3
Run Monthly Operational Committee
• Organize and chair the Monthly Operational Committee with regional KYC contacts.
• Present status, trends, and escalation items.
4
Coordinate remediation tasks
• Use the IMR tool to track remediation progress.
• Consolidate feedback from DD teams, IT, and other stakeholders into a single action plan.
5
Escalation management
• Identify when an issue exceeds agreed‑upon thresholds and trigger the appropriate escalation route (regional leads, IT governance, risk‑compliance).
6
Close & communicate resolved issues
• Verify that root‑cause fixes are implemented and validated.
• Officially close the issue in IMR and circulate closure notices to all impacted parties.
7
Provide remediation feedback to QARC
• Feed BAU remediation updates into the KYC QARC (Quarterly Ad‑hoc Review Committee).
• Contribute to QARC’s KPI reporting and continuous‑improvement recommendations.
8
Continuous improvement of the IMR process
• Propose enhancements to the IMR workflow, dashboards, and reporting templates.
• Document SOPs and training material for new DQA hires.
3️⃣ Required Skills & Qualifications
Category
Requirement
Domain expertise
Deep knowledge of the KYC lifecycle, regulatory expectations (AML, FATF, local CTF), and BNPP’s internal KYC policies.
Technical proficiency
Expert‑level Microsoft Excel (complex formulas, array functions, Power Query, pivot tables) + VBA for automation of data‑quality checks.
Data visualization
Proven ability to design interactive Power BI dashboards (data‑modeling, DAX, custom visuals) that convey issue trends to senior stakeholders.
Data management
Strong capabilities in data cleansing, structuring, and handling large‑scale datasets
Analytical thinking
Ability to parse complex data patterns, perform root‑cause analysis, and turn findings into clear, data‑driven remediation actions.
Communication
Excellent written and verbal communication; comfortable presenting to regional operations, central management, and IT governance bodies.
Collaboration
Proven experience working cross‑functionally with Operations, IT, Risk, and Compliance teams.
Education
Bachelor’s degree in Finance, Business Administration, Information Systems, Statistics, or related field (or equivalent professional experience).
4️⃣ Preferred (Nice‑to‑Have)
Preference
Example
Programming
Python or R for advanced data manipulation / automation.
Database querying
SQL (SQL Server, Oracle, Snowflake) – ability to write and optimise queries.
Project‑management
Exposure to PRINCE2, Agile, or Scrum frameworks.
Regulatory reporting
Experience with AML/KYC regulatory reporting pipelines (SAR, CDD, etc.).
Languages
English
Certifications
Certified Data Analyst (e.g., Microsoft Certified: Data Analyst Associate) or AML/KYC certification.
Technical & Behavioral Competencies
1.1 Good communication skills is a pre-requisite
1.2 Accuracy and rigor
1.3 Team player
1.4 Fluent in English; Knowledge of French or a foreign language would be a plus
1.5 Adaptable flexible approach to the working environment
1.6 Ability to work on multiple IT systems
1.7 IT literate and familiar with Microsoft Office (Excel to macro level), PowerPoint
Specific Qualifications:
• Minimum 5 -7 years of experience along with Bachelor's Degree - in management, finance, science, economics, related field or equivalent experience.
• Prior experience in similar domain.
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
- Analytical Ability
- Ability to develop and adapt a process
- Ability to anticipate business / strategic evolution
Behavioral Skills:
- Communication
- Analytical Ability
- Team Player
Education Level: Bachelor Degree or equivalent
Location: Bangalore/Chennai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
