Description of the Department:
The Fund Administration team is a customer focused team servicing Asset Owners and Asset Managers. The team works in partnership with our clients to ensure all client deliverables are met accurately and on time. The team also has extensive interaction and dealings with all teams within the Operations division as well as other internal BNP Paribas Securities Services teams such as the Risk Function and Relationship Management teams.
The Fund Administration team is responsible for managing the successful delivery of unit pricing, fund accounting and reporting to our clients. All services delivered by this team are required to consider current legislative and regulatory requirements and they must comply with operational risk guidelines.
The team is involved in major projects and transitions. Also, the investigation, management and resolution of any client and internal queries or issues which are directed to the team.
Summary of the Role:
The Assistant Account Manager will report directly to the Account Manager and is responsible for supporting the Manager in managing the timely and accurate delivery of unit pricing, reporting and related services to assclients in accordance with service level agreements.
On a day-to-day basis, the Assistant Account Manager provides support to the team of Fund Accountants, enabling them to manage their clients and deliverables and assisting them to resolve specific queries with the client. The Assistant Account Manager is the initial escalation point for all of our clients and also has accountability for the planning and scheduling of all timetables in conjunction with our clients.
Working with various teams and individuals in the Operations division, the Assistant Account Manager is enlisted with facilitating excellent client support and service; they deal in a pro-active and effective manner with clients, both internal and external.
Key Responsibilities:
* Accurate and timely delivery of unit pricing and reporting in accordance with agreed Service Level Agreements (SLAs).
* Assist the Fund Accountants with training, coaching and development.
* Identify inefficiencies within the team including underperforming staff, and work with the Manger to resolve.
* Leading both structured and unstructured meetings in the absence of the Manager with internal and external teams
* Act as the escalation point for the Fund Accountants in the team for internal and external clients.
* Co-ordination of client and internal timetables
* Proactively identify risk areas within the operations of the team and follow through via communication to other team members and implementation of enhanced controls where required
* Ensure that client queries are resolved in a timely manner and that any issues are escalated to the Account Manager.
* Ensure testing of templates and processes is completed accurately and on time to ensure compliance with current legislation, regulatory guidance and internal policies.
* Ensure all procedures and documentation is standardized, up to date and fit for purpose.
* Perform formal supervision and controlled self-assessment testing of procedures and deliverables with our agreed risk management framework.
* Support the wider team at peak periods and act as the operational cover for colleagues.
Qualifications & Experience required for the role:
* At least 5 years' experience within the Australian financial services industry, specifically in Unit Pricing and Fund Accounting
* Extensive experience in dealing with managed investment schemes, insurance and superannuation funds
* Qualified Accountant qualifications
* Excellent communication skills, both verbal and written
* Strong planning and co-ordination skills
* Demonstrated history of managing clients and internal stakeholders
* Enthusiastic and motivated with the ability to proactively solve problems in a creative and pragmatic manner,
* Demonstrated history of collaboration and uplifting service
Technical Skills required for the role:
* Knowledge of unit pricing, share registry/transfer agency, fund accounting and related operational risk and compliance requirements of the function.
* Solid understanding of the accounting and reporting treatment of financial products and instruments.
* Good understanding of basic tax principles in relation to unit trusts and the impact on its unitholders and unit pricing.
* Advanced Excel knowledge; detailed knowledge of fund accounting systems to a level commensurate with the role.
* Systems experience and understanding of HiPortfolio and pControl
Core Competencies required for the role:
* Accountability - Committed to achieving the organisation's objectives. Demonstrates perseverance and is accountable for own actions.
* Attention to detail - Ensures accuracy and implements processes to ensure quality of output. Ensures high personal standards in all areas of work.
* Client Focus - Complete commitment to provide professional, intelligent and timely responses to our clients' needs and to changes in the market
* Change management - Displays flexibility to change and is open to new ideas. Encourages others to be open to innovation. Values feedback and gives people scope and confidence to generate ideas.
* Communication - Oral: Expressing ideas effectively in individual and group situations. Adjusting communication style to match the needs of the audience. Written: Expressing ideas clearly in all written documents. Using professional, appropriate language at all times, and adhering to the use of the BNPP Email Protocols.
* Individual Leadership - Uses an appropriate interpersonal style to inspire and guide colleagues towards goal achievement. Adjusts behaviour to accommodate tasks, situations and individuals.
* Planning & Execution - Establishes courses of action for self and others to ensure work is completed efficiently. Effectively manages own time and resources to meet deadlines and quality standards.
* Risk awareness - Adheres to the organisation's processes and procedures. Demonstrates a good understanding of compliance issues and implements work practices that minimise operational and reputational risk
* Team Orientation - Works with the team and the broader organisation towards shared goals and treats all colleagues and clients as partners
* Technical/professional knowledge - Demonstrates a satisfactory level of technical and professional skills/knowledge in job related areas. Keeps abreast of current developments and trends in area of expertise
