About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
The Credit Ops team in ISPL is responsible to manage, monitor and control transaction processing for Loans of BNPP with the objective to facilitate smooth functioning of Operations Objectives of BNPPISPL for all the sites handled.
Job Title:
Assistant Manager- LSBO Credit Operation
Date:
2025
Department:
Credit Operations (Global Banking Operation)
Location:
ISPL Mumbai
Business Line / Function:
CIB ITO
Reports to:
(Direct)
Manager
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
N/A
Directorship / Registration:
NA
Position Purpose
The position is located in ISPL and report to Manager Credit Ops _ISPL
Followings are assigned responsibilities.
Responsibilities
Direct Responsibilities :
1. Operations MANAGEMENT: Supervise pre- processing (checker) of Loans transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites.
2. OPERATIONS RISK MANAGEMENT: Maintain control over outstanding and unreconciled entries. Implement and monitor control plans and pay attention to risk related areas in operations.
3. TEAM SUPERVISION &TRAINING: Monitor the performance of the Team members. Provide Training support wherever needed. To manage loan bookings, renewal/rollover, modification, and settlement loans. This involves the preparations of loan forms with all the required approved details and sending to ALMT (Treasury) to book the requested loan, performing control over the loan booked.
4. Monitor client request through the Generic Mailbox or by Fax.
5. Tracking and ensuring that all management fees, facility arrangement fees, upfront fees, commitment fees, utilization fees, etc. are correctly received from the clients or Agent Bank and credit it to the appropriate account.
6. To prepare invoices related to the fees.
7. To review insurance policy and ensure correct premium is paid regularly to the insurer.
8. To prepare the Non Standard Settlement Condition (NNSC) form to reflect the OD (Overdraft) pricing on the client's current account
9. Handling incoming and outgoing credit information with the co-ordination of the SBO/RMs (Relationship Manager)
10. Attending all client emails related to loan and fees.
11. To co-ordinate with other departments like on administrative and operational activities.
12. Supporting the team when needed.
Contributing Responsibilities
13. OPC: Contribute to the Operations Permanent Control framework
14. CUSTOMER SERVICE: Monitor turn-around times, and operational efficiency. Resolve internal stakeholders, auditor’s complaints and queries.
15. CLIENT RELATIONSHIP MANAGEMENT: Support onshore teams to address ultimate client needs and resolve customer complaints if any.
16. INFORMATION MANAGEMENT: Supervise preparation and submission of MIS and reports to management as required and disseminate information to the Team.
Ad Hoc Tasks
1. Participate and contribute to initiatives relating to process changes, system enhancement and UAT
2. Participate and contribute local/regional/global projects
3. Participate and contribute to BCP
TEAM SUPERVISION &TRAINING:
- Monitor the performance of the Team members. Provide Training support wherever needed.
- Assume day-to-day management of the teams, conducting team meetings, and appraisals
- Managing the platform and admirative for the based location.
- Close communication with the Manager Credit Ops ISPL for any control issues
- Ensure that the teams mandate, functions, policies, procedures, best practices and guidelines are appropriately carried out
Technical & Behavioral Competencies
- Expert knowledge on pre processing checks, Processes and systems
- Updated knowledge on dynamic regulatory environment for regions
- Operational Risk awareness
- Product Knowledge on Cash Management
- Good command of Excel and Word
- Planning & Organization skills (setup and follow schedules)
- Good oral and written communication skills with internal and externa clients
- Excellent management skills
o Line management (people)
o Coaching
o Change management
o Project management
- Accurate and attention to details
- Committed and motivated by a strong sense of accountability and care about delivering.
- Team player and collaborative
- Autonomy and capacity to take initiative
- Work under pressure
- Capacity to remain objective and independent in order to fulfil the control role required
- Ability to support the teams
- Crisis Management.
- Maintaining cordial relationship among the teams
- Delegating and Developing Others
Specific Qualifications (if required)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Communications Skills
Networking & Logistics Management
Interpersonal & Team Building Skills
Results Driven
Taking Initiative and Risk Management Skills
Client Focus and Decision-Making Skills
Transversal Skills: (Please select up to 5 skills)
Analytical Ability
Ability to manage a project
Ability to understand, explain and support change
Ability to manage / facilitate a meeting, seminar, committee, training…
Ability to develop and adapt a process
Education Level:
Degree holder or equivalent qualification in Banking sector
Experience Level
Minimum 6-8 years of relevant working experience (as per open position)
Other/Specific Qualifications (if required)
